Case Studies- Travel

Leading European online travel agency partners with Cybage to consolidate all their brands under one technology platform thus reducing the maintenance overhead…

Client is one of the Europe’s leading online travel agency.

Business Requirements

To increase scalability and performance of the existing websites.
To replace the client’s non-scalable, old back-office system with a new one to centrally administer all the websites and sell multiple products with single back end.

Solution

Built and maintained an intelligent CMS that is capable of managing the content and inventory for all the brand websites.
Built a third-party XML (OpenTravel based) connections for more inventory and reservations.
Developed modules such as Customer Loyalty Program, Search Engine Optimization, Guest Reviews Module, Gift Vouchers, and Payment Gateway Integration.

Outcome

As end users began using the new features, it resultes in increased revenues
The client’s business increased to 400,000 reservations and 1,175,000 passengers per year.
The website was awarded the best travel website for 3 consecutive years.

Technologies

Customized Framework, PHP, Linux, MySQL

A US based leading provider of distribution technology and services (ADS) teams up with Cybage for their development and Quality Assurance needs...

Client has a global footprint with presence in 52 countries spread across 6 continents. It is a leader in providing low-cost, multi-source distribution and independent faring technology to the global travel industry, and its primary customers are Airlines and large global TMCs (Travel Management Companies).

Business Requirements

To meet the client’s dynamic development and testing needs.
To support all message connectivity such as EDIFACT, OTA, XML, GDS, and Proprietary.
To focus on further reducing variable cost and accelerate momentum towards low-cost distribution platform.

Solution

Built and tested the direct connects for multiple Hotels and Airlines.
Mapped XML and EDI messages, XML and DIR messages.
Undertook testing for ARC certification, BSP certification, TRAMS integration, and MIR transactions.

Technologies

Struts, Custom build framework in C++, Java, Visual Studio 2005

Building a Travel Transaction Framework, so that travel sellers can focus and travel without worrying about the technology required to do it…

Client is a leading travel technology solution provider.

Business Requirements

To create a solution that is economical and empowers travel service providers to market travel products and services such as air, hotel & resort, car rental, and attraction tickets.
To reduce the infrastructure setup cost and the need of travel providers to participate into CRS/GDS systems, etc.

Solution

Re-engineered the existing product solution to give the application scalability and better performance.
Developed a Connectivity Switch to connect to Supplier and Distributor systems such as Worldspan, Kuoni, Disney, etc.
Implemented Web 2.0 features on the B2C portal.
Developed full-scale testing suite including functional, regression, performance, and stress testing.

Technologies

J2EE, Backbase, Struts, JDBC, SQL Server 2005, JBoss 4.2.2 GA, Websphere 6.0

Strategic partnership with the leading vacation rental company...

Client is a leader in Vacation Rental business featuring more than 4,00,000 vacation rental homes, condos, guesthouses, cottages, and cabins in 118 countries.

Business Requirements

Have a cohesive interface/technology/platform to all the brands to have better control and change management
Build a new Image Management module for Owner

Solution

Developed a best-in-class scalable Image Management tool to meet the current needs and help the client to achieve its long-term strategic goals. The solution allowed the suppliers convenient self-service options and delivered a personalized user experience.
Collaborated on other modules such as Quotes and Pricing Management, Image Migration and Performance/Load Testing.

Technologies

Linux CentOS 5, Java, JAI 1.3, Resin 3.1.3, Spring MVC, SQL 2005, JSP/JSTL

Architecting a Cruise switch...

Client is a technology solution provider of cruise booking solution.

Business Requirements

To build a product for the Cruise Industry that will reduce the cost of ownership and empower the client to market travel products and services.
To design a GDS alternative solution that involves less cost and provides bigger market.

Solution

Developed the product from conceptualization till deployment stage.
Created modules such as Cruise GDS/Switch, OTA Standard Services, Cruise Booking, PNR Management, Payment Processing, Supplier Commission Distribution, Cruise Static Contents Inventory and its management.
Created SOA-based architectures and started component-driven development.
Developed automated testing services, thereby reducing cost and turnaround time.
Developed the cruise portal using Ajax Web 2.0 features.

Technologies

Spring, Hibernate, Smooks, Axis2, Java, Servlets, JDBC, EJB, JBoss 4.2.2 GA, SQL Server 2005

Sustenance of a Travel switch which internally talks to all the GDS and provides a standard front-end interface standardized Open Travel XML messages...

Client provides a travel switch solution based on the OpenTravel™ specifications to the Travel industry.

Business Requirements

To be able to react quickly in a dynamic environment with ever-changing customer needs.
To replace the existing front-end application with a robust one to achieve less time to market.

Solution

Maintained connections (OpenTravel specifications) with all the GDSs such as Worldspan, Amadeus, Sabre and Galileo.
Implemented the seat map functionality.
Worked on the front-end web application and added new features as needed by the client.

Technologies

ASP .Net, SOAP, XML, OpenTravel 2005A specifications

Learn how Cybage assisted a US based company to create best-in-class market and pricing intelligence software…

Client is a leading provider of pricing solution with focus on competitor pricing. This integrates seamlessly with the existing revenue management practice of the customer.

Business Requirements

To maintain a clean repository and data warehouse of integrated pricing and demand market information.
To reduce the lead time in activating the customer set-up and configurations.
To design and develop marketing collaterals by understanding the business model and gathering relevant domain expertise.
To provide 24 x 7 operational support and services to the client’s customers and meeting end-to-end testing needs for the products.

Solution

Constituted a core technology arm to meet a range of technology and support needs.
Provided for development, testing, technical writing, usability, and customer support services.
Analyzed and devised a support strategy to maintain availability of the application and database.
Increased efficiency in accessing resources and technology services resulting in improved ROI.

Technologies

Linux ES 3, Perl, P5EE, MySQL

Providing complete Quality control services for their applications to this US based travel ISV...

Client has products that touch all the important business components of the industry, such as CRM, Reservation and Inventory system for Cruise and tour, product for Retail Travel Agency, Tourism Bureaus solution, Dynamic packaging, and consumer web and online commerce solutions.

Business Requirements

To understand the client’s QA process and take end-to-end testing responsibility of its products.
To undertake performance engineering of the products to give the client a better understanding of the capacity of its applications.

Solution

Proposed a tailor-made, fine-tuned QA processes for the client to ensure in-time check and good quality of applications.
C arried out sizing of applications by using Enterprise performance testing tool.

Technologies

Net 2.0, ASP .NET, VB .NET, C#, SQL Server 2005

Building Automation Framework and complete Quality Control responsibilities to test all GDS transactions for this leading travel technology solutions provider…

Client has BI products which help you analyze the travel transaction data and help you position for opportunities arising out of these.

Business Requirements

To take-the over complete responsibility of Quality Assurance of its product.

Solution

Created the framework and processes for Quality Assurance of the product.
Developed around 400 scripts to test the application interfaces to the GDS. The scripts were compatible to all the GDS and were easily maintainable.
Carried out sizing of applications by using Enterprise performance testing tool.

Technologies

Net 2.0, ASP .NET, VB .NET, C#, SQL Server 2005

Hotel Consolidator from Europe seeks a partner for sustenance of their applications…

Client is a leading consolidator of Hotel, Rail and Attraction inventories in the european market.

Business Requirements

To migrate all CFM sites to .NET technology.
To replace the client’s inventory of 42 thousand hotels, which had unstable connections, with Web services for efficient working.

Solution

Developed an intelligent content management tool to manage website content for promotions, advertisements, data and business rules, etc.
Re-engineered the website from usability perspective and implemented WAI ‘AA’ accessibility standards.
Implemented dynamic packaging of theater and attraction breaks.
Developed XML web services for third party, Site SEO, and BI reporting.

Technologies

.Net 2.0, Ajax, ASP.NET, SQL Server 2005, and Crystal Reports 10.2

Partnering with a Travel Management Company…

Client is an airline consolidator and tour operator based out of USA. This Travel Management Company focuses on outbound travel to Europe and has innovative products to distribute travel content and data through web services.

Business Requirements

To enhance online shopping experience for traveler while offering a broader array of products and services to choose from: flights, flight statistics, alerts, hotels, vacation rentals, packages, car rentals and cruises
To increase efficiency and productivity by building a platform based on an open architecture that integrates front, mid and back office operations
To improve the XML API such that it becomes easier and faster to add multiple travel suppliers and intermediaries

Solution

Enhancing Booking Engine
Development of new features like Dynamic Packaging and Travel Insurance.
Building APIs and Web Services for their affiliates , partners.
Implementation of SEM recommendations/SEO optimization to increase bookings.

Technologies

ASP .NET 2.0, C#, MS SQL Server 2008

Industry Focus

Hospitality

Travel

MICE

Integratives

Core Competencies

Case Studies

Testimonials

Whitepapers

Alliances

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Case Studies- Travel

Leading European online travel agency partners with Cybage to consolidate all their brands under one technology platform thus reducing the maintenance overhead…

A US based leading provider of distribution technology and services (ADS) teams up with Cybage for their development and Quality Assurance needs...

Building a Travel Transaction Framework, so that travel sellers can focus and travel without worrying about the technology required to do it…

Strategic partnership with the leading vacation rental company...

Architecting a Cruise switch...

Sustenance of a Travel switch which internally talks to all the GDS and provides a standard front-end interface standardized Open Travel XML messages...

Learn how Cybage assisted a US based company to create best-in-class market and pricing intelligence software…

Providing complete Quality control services for their applications to this US based travel ISV...

Building Automation Framework and complete Quality Control responsibilities to test all GDS transactions for this leading travel technology solutions provider…

Hotel Consolidator from Europe seeks a partner for sustenance of their applications…

Partnering with a Travel Management Company…