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Documentation |
The
Documentation team at Cybage is committed towards providing timely delivery
of high-quality, accurate and cost-effective documentation solutions as a
value-added core service. We believe in meeting client expectations by
creating high standards of excellence and surpassing them consistently. We
ensure design, development and structuring of technical documentation that
enables the administrators and users to exploit the features of client
products independently, efficiently and effectively. Additionally, we
provide face-lifts to existing documentation; and collaborate with the
client's existing information development staff to maintain and update
documents.
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Services Offerings
We create the following in the industry-standard
formats, such as CHM, PDF, WebHelp, JavaHelp, HTML, SWF, and so on.
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Quick Facts
- More than 130 projects in last four years
- More than 45 clients in last six years
- Documentation team strength: 55
- Team size on a project: 1 to 7 writers
- Flexible model
- Long-term and short-term projects
- Projects ongoing for more than 4 years
- Technical as well as language experts
- Writers as well as Instructional Designers
- Fixed more than 400 documentation bugs for a
documentation suite in less than a year – team size: 1
- Created product guide with 700+ pages in 6
months and converted it to WebHelp – team size: 4
- Follow Microsoft Manual of Style, Sun Style
Guide, Chicago Manual of style, client-specific style guides
- Write for different levels of audience
- Multiple formats
- Single-sourcing of content
- Peer reviews
- Shadow writers
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Documentation Process
The following flow chart illustrates the steps in a typical documentation
cycle:
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Standard Tools
The primary tools that we use for Technical Documentation are:
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Cybage Advantage
In this highly competitive offshore segment, we
stand out as a leading cost-effective documentation solutions provider, and
offer our clients the following benefits:
- Speed: Clients can make optimum utilization of the ready
infrastructure, a rich portfolio of reusable modular frameworks to
jump-start their projects. This substantially shortens lead times for
project start-up. We have devised practical ways of dealing with
communication bottlenecks and cultural differences. Our experience in
interacting over the electronic workspace ensures perfect coordination
between various project teams and the client
- Quality: We ensure quality of the delivered documentation in
terms of accuracy and ease of use by ensuring thorough and continuous
peer and technical reviews, client reviews and document walk-throughs
- Expertise: Our skilled team of project managers and technical
writers trained locally and overseas are quick to embrace new
technologies to keep pace with increasingly complex and dynamic
requirements
- Range: In addition to creating end-to-end documentation for
existing and new products, we also update existing documentation for
future releases. We provide a complete solution, including
conceptualization, audience analysis, alternative proposals,
single-sourcing possibilities, template creation, content writing,
reviews and documentation walk-through. We adhere to the client and
industry-standard style guides. Besides this, we collaborate with onsite
client documentation teams to take on part of the client documentation
suites
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 Read more about Cybage ExcelShore™ model of Operational Excellence |
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