​​The E-commerce industry continues to grow at a rapid pace, translating the rules of traditional retailing and enabling merchants to tap into customer segments, demographics, and regions that were difficult to access through the traditional retailing methods. The rapid Internet penetration, the widening network of online payment solutions, the progressively wider acceptance of online commerce, and the maturity in fulfillment solutions provide a robust backbone for rapid adoption of e-commerce. However, merchants today are also faced with some of the most unique challenges retailing has ever witnessed.


E-commerce business houses—small or big, generic or specialized—need to deal with fierce global competition right at their doorsteps. Rapid loss of differentiation, extremely price–sensitive and fickle customer loyalty, evolving global regulations, short product life cycles, and dropping margins are some of the significant business challenges that e-commerce businesses today need to deal with upfront. These challenges compel merchants to develop unique strategies to liaison with partners and service providers. Their policies for eMarketing, Internet advertising, brand identity management, pricing, fulfillment, payments, channel convergence, customer behaviour analysis and personalization, online and offline shopping experience, and core commerce need to radically go beyond the realms of traditional e-commerce.



   E-commerce Management Services 


Cybage understands these challenges in great detail. We are aware that successful e-commerce today is not merely an orchestration of retailing products online, but modeling and e-enabling of a very complex, liaison-oriented, and rapidly changing business solution, online. The demand that such a challenge presents on IT solutions, infrastructure management, support services, professional services, back office operations, and customer support solutions requires deep understanding of the domain and specialized expertise and experience in enabling these solutions.


Cybage capitalizes on its extensive e-commerce expertise with years of focused knowledge assimilation and extensive experience in providing full-life–cycle e-commerce and e-business enabling solutions and services to an array of clients across the US, the UK, and the EU.


Today, some of the leading global e-commerce solutions providers and e-commerce merchants trust Cybage with their extensive e-commerce needs. Talk to Cybage today and explore how we can make a difference in enabling your e-commerce vision.


Quick facts 

  • More than 800 person years of experience in building business-aligned, scalable, and cutting-edge solutions for the e-commerce industry
  • More than 15 clients from the US, the UK, and Europe
  • More than 540 domain experts comprising e-commerce solution architects, business analysts, functional experts, and PCI specialists including certified payment-card industry security implementers
  • Specialized expertise in other complementing segments including Retail, SCM, Logistics, BFSI, and Security


ExcelShore™ Model of Operational Excellence


Cybage delivers value under its business practices by capitalizing on its industry differentiation. Our ExcelShore® Model of Operational Excellence remarkably differentiates us from our peers in the industry globally. All projects at Cybage are executed using ExcelShore, a robust software delivery model that has been tested and perfected over the years since 1995. It puts Cybage’s core of operational excellence at work in executing software projects, thereby enabling clients to realize their business objectives from the outsourcing relationship.


As soon as the relationship begins, ExcelShore® puts the client’s objectives right on top. The sophisticated, algorithmic-software–powered system gets into action and lays out various dynamics of the project execution for the relationship. Each module within the system is designed to provide key insights into each stage which the offshore software engagement passes through. It provides a comprehensive and sophisticated dashboard that provides project KPIs as the data gets generated during the inception of the project (such as team composition, skill sets, and milestones) and during the execution of project (such as project attrition, performance appraisal, scaling up, new recruitment, and risk forecasting). Thus, ExcelShore® empowers stakeholders across the hierarchy to monitor the projects in their respective roles and responsibilities, helping the relationship to fulfill its inherent objectives, thereby growing consistently over a period of time.

Talk to Us


To know more about Cybage's E-commerce expertise write to us at: ecommerce@cybage.com