Case Studies

About the client:

The client provides an integrated suite of mail, logistics, and retail solutions in Singapore and the Asia Pacific region. The client has three main business areas: 

  • Mail business
  • Logistics business
  • Retail business 

The company has been expanding their business from a postal service to a service provider of third-party logistics and e-commerce. Cybage has been the key contributor in business consultancy and building technology solutions for their rapid expansion plan.

Business need:

  • Integration of e-commerce websites with backend WMS/ERP systems for e-business.
  • The e-commerce websites were built with Magento, BigCommerce, Vend, Shopify, EzyFulfillment, Amazon Web Services (AWS), and other custom built web stores.
  • The orders from these websites were submitted to the client back-office system for fulfilment, mainly to the Warehouse Management System (WMS).
  • Every time a new e-commerce website was added for hosting, a lot of effort was required to connect it to WMS, leading to scalability, extensibility, and go-to-market turnaround time issues.
  • Requirement was of a generic middle layer, which could reduce the rework required due to endpoint changes, and could also support scalability for supporting future growth.

Solution offered:

  • Developed middle layer for interaction with e-commerce websites and WMS.
  • E-commerce websites called the middle layer interfaces with data payload. The payload could be in any format. 
  • The middle layer formatted and transformed the payload into a standard data format and submitted it in the message queue for further processing. 
  • The middle layer service core read the messages from the message queue and processed them based on service configurations. 
  • The service configuration managed the transformations required for various sites, payload formats, transformation formats, and destination warehouse where the payload should finally go, among others. 
  • The WMS called the respective middle layer services to provide the data back to the e-commerce website.

Business impact:

  • Quick integration (by avoiding rework) of new e-commerce websites with the WMS through Middleware.
  • Improved go-to-market turnaround time.
  • Scalability for supporting future growth.
  • Feasibility in terms of various payload formats supported.
  • Various communication channels supported (API/file share through FTP).
  • Configuration-based system, thereby, providing ease of maintenance.

About the client

The client develops and commercializes high-end fleet management solutions for the transport and logistics sector. Years of experience, R&D efforts, and an intensive focus on customer experience has made it a leading player in its sector. It is active throughout Europe.

Business need:

The client was building a system for fleet management for logistics companies. There are a wide range of telematics IoT devices through customer tracks (real-time information) such as vehicle information, driver information, and transport information for its clientele.
Key business needs of the client can be summarized as below:

  • Need for application/applications to enable accurate and real-time views for clientele (logistics companies) to track vehicles, drivers, and other critical logistics parameters
  • Ability to publish real-time updates back to vehicles
  • Compliance with regulatory body rules in tracking vehicle diagnostics and driver behaviour
  • Usage of trending IoT and sensor technologies for quick transfer of data 
  • Need for a cost-effective alternative for on-board computers where OBC cannot be deployed
  • Solution to remote troubleshoot and perform upgrades on OBC
  • Need for a decision-making platform to crunch telematics data captured from different devices

Solutions Offered:

  • Pushing real-time updates to vehicles within a fraction of seconds using latest push technologies
  • IoT enabled applications for capturing real-time sensors information
  • Web and Windows Applications for:
    • Tracking and maintenance of engine diagnostics, real-time status/position, driver working hours as per the country regulations
    • Planning creation and sending to vehicles, displaying historical routes on maps
    • Sending and receiving messages to/from vehicles
    • Alarms, displaying real-time overview of vehicles, creating and sending routes to vehicles, driving behavior including speeding, over RPM, hard deceleration/acceleration, idle engine alarm and geo-fencing alarm, fuel consumption, mileage calculation
    • Real time and historical location of vehicles and vehicle status including low voltage alarm, high engine temperature alarm, engine fault code recording
  • Remote options:
    • To change device/customer settings such as enabling and disabling particular features 
    • To view log information of the devices for troubleshooting through responsive applications 
    • Firmware update using restful services 
  • Mobile apps:
    • To capture data where OBC cannot reach and later synch with OBC/remote application
    • As an alternative for OBC where OBC is not cost effective
  • Easy integration with other fleet management systems or host systems through web services
  • BI platform to provide dashboards to focused groups

Business Impact

•    Enhanced time-to-market  
•    Increased customer satisfaction with better maintenance and control on device from remote location
•    Enhanced business with an array of options available to integrate and use
•    Competitive pricing, pay-per-module pricing model
•    Advanced IoT platform that is configurable and adaptable to new devices or sensors

About the client:

With over three decades of experience in airfreight, sea freight, brokerage, and multimodal & warehousing services, the client is well recognized for its flexible and personalized service in Logistics industry. The client has four 3PL sites and one free-zone site in Sri Lanka, serving leading international fabric, electronics, and local customers. Operations mostly involve freight forwarding and handling complex fabric supply chain issues.

The client was running manual operations on a legacy WMS in all the five sites, which decreased the services throughput of existing customers and increased time to on-board new customers. They were looking for a tier-1 WMS product that fits their requirement and an implementation partner. The client chose Cybage for the experience in implementing warehouse solutions and the consulting expertise in defining their process flows on HighJump.

Cybage is one of HighJump’s most valued partners in the supply chain domain for over five years. Cybage works on multiple implementations across the globe with enterprise customers from North America, Asia, Middle East, Europe, and Australia in the warehouse management space.

Awards/recognitions received:

 Timeline Accolades And Accreditations
 April 2014 HighJump software—Premier Implementation Collaboration Partners in Innovation 2014
 

HighJump Software is a global provider of a full suite of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. HighJump supply chain management software manages the flow of inventory and information from supplier through manufacturing, distribution, and EDI solutions all the way to direct store delivery. 

HighJump solutions are designed to meet market and customer requirements in industries such as 3PL/logistics services provider, aerospace and automotive, food and beverage, consumer packaged goods (CPG), healthcare, high-tech, manufacturing, and retail and wholesale/industrial distribution.


Business requirements:

Following are the key business requirements of the client:

  • Remove Manual Warehouse operations causing low productivity, high inbound and outbound turn-around times, and labour issues
  • Improve inventory and location inaccuracy
  • Remove data inaccuracies from manual data entry
  • Automate 3PL customer on-boarding
  • Report metrics on warehouse performance, labour performance, and highlight bottlenecks
  • Integrate WMS with Billing and enable accurate billing for customers

Solution:

Cybage, with its vast experience in HighJump implementation space, suggested solutions that involved the following:

  • Studying existing manual operational flows and defining automated flows for inbound, outbound, counts, and VAS operations on RF scanners of HighJump
  • Performing end–to-end automation of warehouse processes through HighJump
  • Implementing Yard management system to optimize yard usage
  • Implementing advanced dash boarding and KPI module for supply chain visibility
  • Providing real-time visibility on receipts and outbound KPIs
  • Implementing integration layer for customer Inbound, SKU, and Outbound data
  • Creating 3PL billing modules for accurate invoicing

Tools and technologies:

  • HighJump WMS System for automating operations flows
  • HighJump Interfaces for integrating with the client integration layer
  • Oracle database, business objects—Crystal reports for reporting

Business impact:

  • Improved customer service levels, KPIs, and customer on-boarding
  • Improved location accuracy and inventory accuracy
  • Efficient labour utilization through HighJump Labour management module
  • Accurate billing through HighJump Billing Management system
     

About the client:

The client provides complete and comprehensive Distribution Solutions, supported by a solid infrastructure, within the market of Saudi Arabia. The company’s consumer product portfolio includes the categories of Ambient Food & Drinks, Chilled & Frozen Food Products, Personal & Home Care, and Automotive Tires divided across five business units.

The client is amongst the largest and leading distributors in Saudi Arabia, with their head office in Jeddah, and a wide network of sales and branch offices across Saudi Arabia.

Cybage is one of HighJump’s most valued partners in the supply chain domain for over five years. Cybage works on multiple implementations across the globe with enterprise customers from North America, Asia, Middle East, Europe, and Australia in the warehouse management space.

Awards/recognitions received:

 Timeline Accolades And Accreditations
 April 2014 HighJump software—Premier Implementation Collaboration Partners in Innovation 2014
 

HighJump Software is a global provider of a full suite of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. HighJump supply chain management software manages the flow of inventory and information from supplier through manufacturing, distribution, and EDI solutions all the way to direct store delivery. 

HighJump solutions are designed to meet market and customer requirements in industries such as 3PL/logistics services provider, aerospace and automotive, food and beverage, consumer packaged goods (CPG), healthcare, high-tech, manufacturing, and retail and wholesale/industrial distribution.

 

Business requirements:

The client developed a revamped facility design for branch warehouse operations, which focused on executing best practices and material handling techniques, and providing growth capability in throughput volume while lowering operating costs. The work processes recommended in the proposed design required a Best of breed WMS system to provide the overall control and direction for the movement of product, utilization of resources, and management of inventory within the branch warehouse operation.  

The client began a search for a WMS that allowed them to implement work processes as per new design, innovate more rapidly, and seamlessly integrate with SAP.


Solution:

The client selected HighJump™ Warehouse Advantage for its warehousing, yard management, billing management, and labour management needs. Now client has a highly adaptable, industry-leading solution that provides directed, optimized workflows based on a foundation of best practices for receiving, put-away/flow-through, inventory management, replenishment, and more. 

The client worked with Cybage & HighJump to build its own company-specific business processes into WMS. Because of its adaptable architecture, these unique configurations will automatically carry forward to any future HighJump WMS.
 

Benefits of using HighJump WMS:

HighJump WMS provides the functions of resource management, material movement, storage optimization, FEFO management, and RF enabled operation (Very Narrow Aisle (VNA) and Non-VNA) for Warehouses.

SAP and WMS integration is handled using the interface mechanism by HighJump —‘AdvLink for SQL Host’ and ‘AdvLink for flatfile’. These establish the site code and warehouse relationship based on storage conditions.  The global and satellite warehouses are identified and the WMS operations are performed at satellite level. 

Pick/Put rules are configured for each SKU and respective zone/pick areas are established within warehouses, which allow faster put away or picking of SKUs. Similar Put Plan rules are set for items belonging to similar class reference even though spread across different locations. This allows user to navigate to the common location area and place inventory based on the rules.

Temperature values are captured and maintained in WMS system for Chilled/Frozen SKU’s thereby controlling the inventory movement within the Warehouse.

HighJump allowed Inventory Consolidation allowing mixing of different SKU’s present in single order associated to a customer, which increased picking efficiency multi-fold. Allocation logic has been defined in WMS which will pick the promotional/date constraint items from the nearest pick location fulfilling the order requirement.

HighJump enhanced the warehouse abilities in directing goods to the best fit stock locations, having exact picking sequence to complete the pick at the earliest, thereby minimizing the physical efforts during picks.

Tools and technologies:

  • HighJump WMS System for automating operations flows
  • HighJump Interfaces for integrating with the client integration layer
  • Oracle Database, Business Objects—Crystal reports for reporting

Business impact:

  • Client observed 230% growth  throughput during peak season in Aug. 2015 immediately after implementing HighJump WMS
  • Improved labour and yard efficiency by implementing HighJump Labour Advantage and HighJump Yard Advantage
  • Accurate Billing through HighJump Billing Management Module
     

About the client:

The client is a telecommunications services company with head office in London, United Kingdom and operations in around 170 countries. Cybage has been working with the client along with HighJump for implementation of HighJump Warehouse Management System across its stores, hubs, and distribution centres. This rollout was made across 100 warehouse locations in and around UK.

Cybage is one of HighJump’s most valued partners in the supply chain domain for over five years. Cybage works on multiple implementations across the globe with enterprise customers from North America, Asia, Middle East, Europe, and Australia in the warehouse management space.

Awards/recognitions received:

 Timeline Accolades And Accreditations
 April 2014 HighJump software—Premier Implementation Collaboration Partners in Innovation 2014
 

HighJump Software is a global provider of a full suite of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. HighJump supply chain management software manages the flow of inventory and information from supplier through manufacturing, distribution, and EDI solutions all the way to direct store delivery. 

HighJump solutions are designed to meet market and customer requirements in industries such as 3PL/logistics services provider, aerospace and automotive, food and beverage, consumer packaged goods (CPG), healthcare, high-tech, manufacturing, and retail and wholesale/industrial distribution.

 

Business requirements:
The client had a major network of distribution centres and retail hubs, which needed continuous replenishment and high fill rates to meet stringent customer SLAs. The client wanted a highly automated WMS and integration for meeting customer expectations. 
Following are the key business needs of the client:

  • Highly adaptable software architecture
  • Low total cost of ownership
  • Cloud-based implementation
  • High level of customer satisfaction and active customer community
  • Best practices implementation methodology
  • Worldwide customer support 24x7

Solution:

  • Professional services/implementations: The HighJump implementation for the client is a collaborative work from both HighJump and the Cybage team. In the initial requirement phase, HighJump consultants and Cybage team worked together on requirement gathering, discussions, and scoping activities, and further estimating the implementations. The HighJump consultant and program manager were involved in all design and key activities related to implementations. The Cybage team was completely responsible for implementing the changes, deployments, and rollout in consultation with the HighJump consultants.
  • Quality services: Providing manual testing services for the customized product.
  • Business solutions: Helping the client streamline requirements management.
  • Design activities: Working on design activities for process definition and implementing HighJump software through active participation with the client.
  • Product enhancements: Enhancing the client platforms and change requests raised by the existing and new customers to streamline operations.

Business impact:

  • End-to-end integration for two main warehouses (distribution centres), over 90 small warehouses (forward stock locations),  and Automated Systems and ERP
  • Advance automation and increase in productivity through IoT
  • Multi-fold improvement in picking efficiency and inventory accuracy
  • Improved customer SLAs through planned replenishments and increased order fulfilment rate

About the client:

The client is one of the leading online providers of aftermarket auto parts in the U.S. They offer a wide range of high standard replacement parts, performance parts, and accessories. The client owns over 75 K SKUs primarily sold through its e-commerce platforms. 

Business need:

  • Integration of ERP, WMS, POS and other heterogeneous systems in Supply Chain
  • Need for critical customizations in ERP system to have pricing strategies by client
  • Need to sustain growing customer demand and performance levels
  • Ability to handle over 300 active field operators concurrently 
  • Need for a highly configurable solution to enable easy upgrades and allow client wise workflows
  • Need for a demand planning solution to handle changing customer trends

Solutions offered:

  • Robust Integration Layer:
    • Developed a robust integration layer between ERP and all Point of Sales (POS) systems and e-commerce websites
    • Took care of real time purchase order and SKU receipts in this integration
    • Inventory reconciliation and real time transfer for delta from POS to ERP
    • Rich UI based purchase reconciliation tool for faster transfer between POS and ERP during peak seasons
  • Migrated the operations from legacy WMS to HighJump
  • Forecasting tool integration:
    • Integrated demand data control application with WMS and POS
    • Identified and implemented business rules to generate demand data
    • Enabled configurability of the rules to handle changing trends

Business impact:

  • Highly integrated Supply Chain environment improved Supply Chain visibility multifold
  • Shifting of paper-based operations to automated flows using RF devices increased efficiency and decreased labour costs
  • Enhanced support during peak seasons and SLA compliance
  • Rule-based demand forecasting enhanced overall Supply Chain planning and execution
  • Real-time updates between POS, ERP, and WMS reduced back orders and improved stock efficiencies
  • Configurable solution for easy onboarding of clients or new workflows

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