Returns management has become an important part of order fulfillment cycle. Delivery errors are increasing exponentially with continuous growth of omnichannel commerce, direct store shipments, direct home shipments, and complex global sourcing. Mastering returns management or reverse logistics process has direct impact on costs of doing business and on the level of customer service.
Returns management operations get less attention and are generally placed under subsidiary part of existing logistics functions which has direct effect on company’s brand value, supply chain efficiency, and customer satisfaction.
Cybage has provided solutions in returns management processes which integrates with traditional logistics solutions like WMS, TMS, etc. and has implemented information management system that provides business intelligence to deal with reverse logistics challenges.
Capabilities in Returns Management
- Returns Pickup & Transportation
- Warehouse Returns
- Return Merchandise Authorization (RMA)
- Return to Vendor
- Service Parts Management
- Product Tracking
- Internet Messaging
- Integration with e-commerce Platforms