Technical Content

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In a rapidly changing world of digital technology, there is an ever-growing need for creating quality documentation for all the phases of software development. Documentation is about presenting technical information in a language that is easy to understand for a wider range of audience without leaving any room for ambiguity, bias, and uncertainty.

The Technical Content team has been providing high-precision product documentation services for more than 20 years. Our clientele includes some of the largest global companies like Microsoft, Google, Mashery, Digital River, Tech Data, Fujifilm, TravelClick, MicroStrategy, and more.

The team has the skill set and experience to document complex IT solutions and software functions in a simple language to users with varying levels of understanding.

To ensure high quality of deliverables, we follow a four-phase robust methodology for our technical content services:

1. Requirements Gathering

  • Interacting with Subject Matter Experts (SMEs) and attending product walkthroughs
  • Understanding requirements by studying the existing documents and by exploring the functions of the product

2. Analysis and Design

  • Performing audience analysis
  • Performing gap analysis, if applicable
  • Identifying suitable deliverables
  • Defining structure, layout, and style sheet for the overall look-and-feel of the deliverable
  • Choosing style guide and compiling project-specific writing guidelines
  • Preparing Table of Content (TOC) or work outline
  • Preparing effort estimate and timelines

3. Content Creation and Review

  • Creating content
  • Performing peer, technical, and language review, and incorporating feedback
  • Sharing the deliverable for client review and incorporating feedback

4. Delivery and Deployment

  • Obtaining sign-off from the client for the final deliverable
  • Deploying the deliverable

Technical Content Deliverables

We create both technical and functional documentation deliverables. We also help our clients migrate legacy documentation to XML-based modular documentation.

The following table highlights some of the deliverables that we create for our clients. 

Technical Content Tools​

Our strength lies in our ability to use the latest industry standard documentation tools. In addition to the following authoring tools, we use various tools and mechanisms for project management, conversion, image editing, and version control to complete a deliverable and guarantee quality documentation services.

Thought Leadership

TESTIMONIALS

Jagath Pathirane

Our association with Cybage went beyond the implementation part...

Director/CEO,
Expolanka Freight (Pvt) Limited
Charlie Smith

Cybage has helped us in many domains such as native mobile development...

Co-founder,
Ideator
David Houser

Cybage understands HighJump from the very foundation of our development and software...

SVP - International Sales,
HighJump
Sanjeev Kapoor

Often at Videology we work on cutting edge projects and what I was glad...

VP Global Infrastructure,
Videology Group
Roger Hoffmann

An offshore partner, Cybage helped in up-scaling the project with optimal resources...

CTO & Country Manager,
U.S. Auto Parts
Michael Meyer Testimonial

Michael Meyer talks about how Rate Highway Inc. has learned...

President and CEO,
RateHighway Inc.
Guy Amoroso

Ten years of relationship speaks volumes...

Managing Director,
123Insight Limited
Patrick Bustraen

We chose Cybage as the software partner and we had...

VP - R&D,
Transics International
Pontus Rogala

The domain understanding of Cybage experts...

Managing Director,
Airfair Flugservice GmbH
Vineet Gupta

Cybage has flexible functioning and friendly culture...

EVP & CIO,
Fairmont Raffles Hotel International
Robert Nix

Cybage team is a part of our company. Our 9 year old...

VP & Principal Architect,
AthenaHealth Inc.
Greg Wiggins

We are impressed with the Indian engineers' way of...

Director - Software Engineering,
Central Logic Inc.
Steven Knapp

Cybage has proven to be consistently reliable since...

SVP - Global Operations,
iCrossing Inc.
Dave Johnson

No team in Cybage works in silos. Our decision...

COO,
iCrossing Inc.
Howie Altman

The delivery team at Cybage has much higher quality management...

VP,
TravelClick
Frank Van Amerongen

The preciseness and quick reaction by Cybage team adds to our business...

Publishing Director,
ThiemeMeulenhoff
Harvey Goldhersz

The stability provided by Cybage has helped us scale-up...

CEO,
GroupM Analytics
Ben Bartel

Cybage's skilled team has helped us in developing healthcare solutions...

VP - Product Development,
Marketware Systems
Donal McGranaghan

Cybage provided us the transparency, and the efficiency of the delivery...

VP - Software Engineering and Quality,
DealerTrack