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Cybage Documentation Services: Bridging the gap between technology and the end user by delivering efficient and cost-effective quality documentation.

Documentation is crucial to a user’s engagement with a product. The rapid adoption of IT tools and applications—to the extent that we cannot imagine a world without them—is largely owing to the availability of documentation. Software documentation heralded a culture of self-Documentation-image.jpginstruction. Cybage made inroads into this critical aspect of software usability through self-paced learning almost a decade ago. Since then, Cybage Documentation Services have helped numerous clients convert their software newbies to software pros.

The Cybage Documentation team has a growing expertise in most popular authoring tools and is sought after by companies seeking endorsement for their authoring tools. The team has delivered several forms and formats of content in the world of digital publishing to its clients. The knowledge accumulated over all these years places the Cybage Documentation team in a consultative role. The learning continues as software capabilities expand, but it is more incremental, adding value to Cybage’s consulting engagement with its clients. Breaking away from the comfort of passing on documentation to where software development happens, our clients have entrusted us with documentation projects exclusively. Moreover, in the wake of documentation, Cybage has secured many development projects.

Cybage adopts a holistic approach to documentation. We begin by understanding the client’s business, the target audience, and the processes and standards (sometimes establishing them to ensure that all change requests are securely documented). We take proactive steps to ensure that documentation is accurate and consistent.

The documentation services at Cybage are broadly classified into three categories:

 
Quick facts

  • Handled 235 documentation projects in the last 11 years
  • More than 105 clients have benefited from Cybage Documentation Services
  • Team of 75 professionals trained on various tools and applications
  • Documentation team comprises technical writers, technical editors, content writers, resume writers, instructional designers, and SEO specialists who have considerable experience across various domains
  • Flexible process model
  • Long-term and short-term documentation projects
  • The longest ongoing documentation project is in its tenth year
  • Adherence to Microsoft Manual of Style, Sun Style Guide, Chicago Manual of Style, and in-house style guides of clients
  • Documentation for various levels of target audience
  • Multiple formats for final release documents
  • Single-sourcing of technical writing content
  • Peer reviews to ensure consistency and prevent error propagation
  • Shadow writers

SEGMENTS WE SERVE

Technical documentation is either the first or the last… read more
​Along with businesses, business opportunities are also… read more

TESTIMONIALS

David Houser

Cybage understands HighJump from the very foundation of our development and software...

SVP - International Sales,
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Sanjeev Kapoor

Often at Videology we work on cutting edge projects and what I was glad...

VP Global Infrastructure,
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Roger Hoffmann

An offshore partner, Cybage helped in up-scaling the project with optimal resources...

CTO & Country Manager,
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Michael Meyer Testimonial

Michael Meyer talks about how Rate Highway Inc. has learned...

President and CEO,
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Guy Amoroso

Ten years of relationship speaks volumes...

Managing Director,
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Patrick Bustraen

We chose Cybage as the software partner and we had...

VP - R&D,
Transics International
Pontus Rogala

The domain understanding of Cybage experts...

Managing Director,
Airfair Flugservice GmbH
John Oberon

Cybage respects its customers' views and inputs...

VP - Engineering,
Intel(Mashery)
Vineet Gupta

Cybage has flexible functioning and friendly culture...

EVP & CIO,
Fairmont Raffles Hotel International
Robert Nix

Cybage team is a part of our company. Our 9 year old...

VP & Principal Architect,
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Greg Wiggins

We are impressed with the Indian engineers' way of...

Director - Software Engineering,
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Steven Knapp

Cybage has proven to be consistently reliable since...

SVP - Global Operations,
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Dave Johnson

No team in Cybage works in silos. Our decision...

COO,
iCrossing Inc.
Howie Altman

The delivery team at Cybage has much higher quality management...

VP,
TravelClick
Frank Van Amerongen

The preciseness and quick reaction by Cybage team adds to our business...

Publishing Director,
ThiemeMeulenhoff
Harvey Goldhersz

The stability provided by Cybage has helped us scale-up...

CEO,
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Ben Bartel

Cybage's skilled team has helped us in developing healthcare solutions...

VP - Product Development,
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Donal McGranaghan

Cybage provided us the transparency, and the efficiency of the delivery...

VP - Software Engineering and Quality,
DealerTrack