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How ServiceNow Cloud Solutions are Assisting Businesses in Their Digital Transformation Journey by Delivering Smart, Integrated Automation

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How ServiceNow Cloud Solutions are Assisting Businesses in Their Digital Transformation Journey by Delivering Smart, Integrated Automation

Posted On: 21 July, 2021
By Pravin Bansal

 

Digital transformation has become the one common catalyst and business goal for organizations across industries. The growing number of disruptive competitors and aware customers is accelerating the pace of this trend. Digital transformation has become the top driver for improving processes.

 

Seeking the Cloud

Over a couple of years, leading businesses have intensified their race to be digitally transformed. It was fueled with the intent to protect revenue, maintain business continuity, and boost productivity in an agile work environment. Cloud computing (SaaS model) and automation have given this journey a new meaning. This powerful technology can be leveraged to create new workplaces and new ways of working. Only organizations that configure and scale up to modern and strategic platforms can strive during the complexities of a volatile economy and future business needs.

However, matching pace with the global phenomenon of digital transformation is a journey of an inevitable mix of challenges and triumphs it all depends on the choice you make.

Seamless business operations rely on seamless digitized and simplified workflows. Businesses need to focus on their core expertise than getting into the nitty-gritty of mundane manual tasks. This perspective will make sure that their operations are running smoothly while the employees are engaged in productive activities.

From leveraging AI-powered chatbots to Machine Learning, organizations today need to be equipped with intelligent automation processes. It can effortlessly connect and create applications across IT, Human Resources, Customer Service, Facilities, Security, and other critical departments to boost efficiency and productivity. Focusing on one’s core business and letting others handle frivolous things and Pay-As-You-Go i.e. OpEx model instead of huge CapEx along with ongoing OpEx, is driving newer business growth opportunities.

 

Leveraging the Best of the Best

We at Cybage have been working with our customers in their service transformation journey using the ServiceNow platform. Being a PaaS model, it enables enterprises to focus on their business processes by taking away all technical aspects of managing the platform and required infrastructure. This 100% Cloud-based solution coexists with other legacy or third-party systems, enabling seamless collaboration across the departments to fulfill employee requests ASAP. It works to eliminate disjointed experience for both employees & customers. It streamlines unstructured processes across multiple business functions and maintains a single system of record to provide insights into the entire operations. In simple words, it makes the world of work, work better.

 

We majorly focus on IT Modernization while transforming businesses by leveraging intelligent technologies for service delivery. The key objectives are –

  1. Productivity – Engaging and empowering employees through Omni-channel support and automated self-service using chatbots.
  2. Efficiency – Empowering agents to improve MTTR through AI-ML technologies and visibility into NOC operations.
  3. Optimization – Streamlining operations, automating workflows, and providing actionable insights through various KPIs and analytics across the business functions.

 

One of our finest case examples, is our customer that achieved a 15% improvement in operational efficiency, a 30% reduction in IT service cost through automation, and a 35% reduction in overall service tickets through self-service. Talking about the customer landscape, it involved ~300K employees, 1 million assets, 40+ integrations, and 1800 group companies across 40+ countries.

 

Service, Operations, and More

Leveraging the robust, evolving, and scalable ServiceNow platform, organizations are leading in the race of transforming their businesses digitally with operational efficiencies. Even though IT services & operations management constitutes big chunk, the focus & capability is equally on other business functions like Customer service, HR Services, IT project management & Security operations. With customers and employees’ interactions restricted to digital channels, going digital is no longer just an option to consider but the only strategic roadmap to evolve businesses.

Backed with our mature business acumen we work together with ServiceNow to deliver digital solutions that modernize your business processes. Our services enable you to increase efficiency, unlock productivity, and ensure flexibility required to meet the evolving business needs.

Businesses in every industry around the world have been grappling with complex challenges surrounding their service management processes. Our team of ServiceNow experts have helped accelerate the digital transformation of organizations from various domains such as Healthcare, Digital Retail, Automobiles, and BFSI to name a few.

 

Cybage Software is a ServiceNow partner under various programs such as Services, Technology, and Service Provider in all the leading geographies. Our combined decades of business, technology, and industry expertise have enabled organizations to tap into higher value and thorough implementation that have aligned employee productivity with the core of the business. We are helping organizations transform, and position them as leaders. Get in touch with our ServiceNow team to explore opportunities and jumpstart your digital transformation journey today.

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