SugarCRM Customization for a client in Healthcare Industry

At Cybage, we have a focused group of highly qualified and dedicated professionals who have helped our clients from the Healthcare Industry such as Pharmaceutical, Insurance, and Life sciences, among others to implement CRM products and services (from consultancy to support) to enable our customers in realizing and achieving their business objectives.

Business Challenge
The client’s mission is to become the most trusted and effective business service provider to physicians. It is dedicated to offering healthcare providers a comprehensive answer to their practice automation, billing, and collection needs. 
To manage such a large customer base, the client’s main goal was customer retention and customer satisfaction; and hence, it decided to have its own custom CRM application to fulfill its goal.

Business Solution
We helped the client to build a custom end-to-end CRM application that is based on SugarCRM, an open source CRM system. We implemented the following modules:

  • Campaign Management
  • Data Migration & Validation
  • Leads Management
  • Workflows
  • Contact & Opportunity Management
  • Synchronization
  • Sale Force Automation
  • Dashboards & Reporting
  • Custom IDE

Tools and Technology
SugarCRM, PHP, MySQL, Linux, Ajax, Javascript, HTML