Information Service Group (ISG) appreciates Cybage’s transition capabilities as its differentiating advantage in the outsourcing market in a thought leadership paper
Cybage Software Pvt. Ltd., a global, technology consulting, and professional services organization, is recognized by ISG, a leading global Technology Research and Advisory firm for Cybage’s transition capabilities across geographies and sectors over the last two decades.
ISG studied Cybage’s end-to-end delivery system and analyzed the success stories to evaluate its transition framework, methodology, and processes. Transitions at Cybage are planned and executed using well-defined plans that are customized as per a client’s business objectives. All the transition activities and its related aspects are managed efficiently along with multi-functional teams spanning across technologies, business operations, quality assurances, to compliance.
ISG highlighted Cybage’s key differentiator - its flipped Time & Material (T&M) engagement model. As Cybage invests an entire ecosystem of people (COEs, Architects, project management, mentoring and other support) behind each hour billed. The hours spent with Cybage have significantly more value than a typical hourly T&M resource. This proves a deeper level of commitment and ownership to its client base.
Jan Erik Aase, Director and Principal Analyst states in the report, “Cybage carries the reputation for transition execution excellence in the PES outsourcing market. With its data-driven framework, Cybage uses the power of Machine Learning and Predictive Analytics to manage and execute transitions that will exceed its clients’ expectations and differentiate itself in the market.”
Cybage’s transition lifecycle embeds complete transparency and visibility, diligent multi-level governance, and conscientious compliance. Enabling clients to focus on priority operations while unlocking additional value beyond process standardization and cost reduction.
While summarizing his experience about the research Jan Erik Aase also exclaimed, “Conducting this research on Cybage has been a unique experience. Providers are often not good at telling their own stories, and Cybage is not an exception. It was very powerful to have Cybage’s client tell the story and affirming that clients are having positive experiences. Cybage’s success has been driven by strong client retention and expansion.”
The ‘smart think force’ of architects and domain consultants are engaged to ensure a perfect handshake during transition engagements. Cybage has carried smooth transitions by treating engagements as long-term relationships, crafting full proof plans like IKEA (Improvement, Knowledge, Evaluation, Adoption), and strategizing the handover based on their core philosophy TAPAS—Transparent, Accountable, Predictable, Adaptable, and Structured.
Jagat Pal Singh, COO, Cybage Software Pvt. Ltd., elaborating upon the goals of this research said, “At Cybage, transition is much more than simply adapting a new model. We believe that our well-orchestrated transition framework defines the base of our relationships. Using our mature and result-oriented transition methodology, we extend our support to our clients from being service providers to become their strategic partners. With such careful planning, long-term commitment, and investment in innovation, Cybage is now positioned to enter the leader segment.”
About Information Service Group:
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com
About Cybage Software Pvt. Ltd.:
Cybage is a global professional services organization that designs and provides services in technology, strategy, consulting, and operations. Our technology-driven, data-oriented, and delivery-focused approach enables us to spot unmet needs, deliver concrete breakthrough products and services, and make organizations more innovative and agile. We work zealously with you, side by side building your institutional capabilities to better understand the market, uncover customer and user insights, evolve and create exceptional customer experiences, and successfully bring them to market. Our global team serves in over 15 countries across North America, Europe, Asia, and Australia.