Infranetic

HOME

Accelerate business transformation with next-gen managed services

With continued technology advancements and evolving customer needs, enterprises are stretching their boundaries to drive positive business outcomes. And while they focus on seizing opportunities to scale business, they want a trusted service provider who will empower them with IT innovation and deliver seamless customer experience.

Cybage Infranetic powered by ServiceNow furthers your entire Customer Service Management and IT functions to elevate customer satisfaction levels and build a robust infrastructure support model. We ensure high availability of your infrastructure and meet stringent business SLAs through automated digital workflows and processes. Whether it is resolving IT incidents or fulfilling customer service requests, we streamline your service delivery with proactive and efficient operations. By offering a consumption-based model of pay as you go, we enable you to focus on your core business and maximize returns from your IT investment with year-on-year cost optimization.

Armed with a team of ServiceNow-certified experts with diverse industry expertise, we cater to your unique business requirements with our combined capabilities, boosting your organization’s competitiveness and time to revenue.

Service Benefits

High accountability
Exceptional customer service experience
High availability infrastructure
Optimized 24/7 support
Increased productivity and efficiency
Reduced IT services costs
Insights-driven decision making
Prompt and accurate service execution

Service Offerings

  • Branded Self-Service Portal
  • Omnichannel (web, email, mobile, chat)
  • Knowledge Management
  • AI-powered Virtual Agent
  • Predictive Intelligence using AI and ML
  • Analytics and Dashboards
  • Survey Management, CSAT Management
  • Automated Workflows
  • ITIL Process Workflows - Incident, Problem, Change, Release
  • Asset Management
  • Integrations

Achieve operational excellence, drive business results. Talk to us

TESTIMONIALS

Martin de Vaal

Our relation with Cybage is one of equality. We perceive Cybage as an extension of our...

Roxit Underground Utilities
Jagath Pathirane

Our association with Cybage went beyond the implementation part...

Director/CEO,
Expolanka Freight (Pvt) Limited
Charlie Smith

Cybage has helped us in many domains such as native mobile development...

Co-founder,
Ideator
David Houser

Cybage understands HighJump from the very foundation of our development and software...

SVP - International Sales,
HighJump
Sanjeev Kapoor

Often at Videology we work on cutting edge projects and what I was glad...

VP Global Infrastructure,
Videology Group
Roger Hoffmann

An offshore partner, Cybage helped in up-scaling the project with optimal resources...

CTO & Country Manager,
U.S. Auto Parts
Michael Meyer Testimonial

Michael Meyer talks about how Rate Highway Inc. has learned...

President and CEO,
RateHighway Inc.
Guy Amoroso

Ten years of relationship speaks volumes...

Managing Director,
123Insight Limited
Patrick Bustraen

We chose Cybage as the software partner and we had...

VP - R&D,
Transics International
Vineet Gupta

Cybage has flexible functioning and friendly culture...

EVP & CIO,
Fairmont Raffles Hotel International
Robert Nix

Cybage team is a part of our company. Our 9 year old...

VP & Principal Architect,
AthenaHealth Inc.
Steven Knapp

Cybage has proven to be consistently reliable since...

SVP - Global Operations,
iCrossing Inc.
Dave Johnson

No team in Cybage works in silos. Our decision...

COO,
iCrossing Inc.
Howie Altman

The delivery team at Cybage has much higher quality management...

VP,
TravelClick
Frank Van Amerongen

The preciseness and quick reaction by Cybage team adds to our business...

Publishing Director,
ThiemeMeulenhoff
Harvey Goldhersz

The stability provided by Cybage has helped us scale-up...

CEO,
GroupM Analytics
Ben Bartel

Cybage's skilled team has helped us in developing healthcare solutions...

VP - Product Development,
Marketware Systems
Donal McGranaghan

Cybage provided us the transparency, and the efficiency of the delivery...

VP - Software Engineering and Quality,
DealerTrack