When you entrust your business process to us, our teams take every customer contact promptly and accurately, enriching customer satisfaction. For your business processes, we tailor solutions to ebb and flow seamlessly as your needs adjust in volume or scope. Over time, we will partner with you in optimizing processes and cost, incrementing value to your business.
Our capabilities include
Data management and processing
- Order management and transaction processing
- Data and content management (website and portals)
- Harvesting, matching, auditing, and cleansing tasks
- Research, analysis, and reporting services
- Search engine optimization and marketing
- Social media monitoring
Contact center services
- Inbound and outbound call center services
- Chat and email support
- Helpdesk support
- Survey and lead generation
- Sales and promotions
- Billing and collections
State-of-the-art Voice infrastructure solution
Cybage is equipped with Genesys Contact Center solution that helps operate, manage, and optimize call center operations. This suite can be tailored to meet your call, chat, and email support requirements. It also offers skill-based and role-based routing, auto call distribution, call flow management, quality management, and custom reporting, among others.
