The Cybage Customer Relationship Management (CRM) Center of Excellence (CoE) is a frontrunner in delivering CRM services and solutions based on industry-leading CRM products—whether you want to implement CRM, upgrade the systems you have, use the CRM platform as the basis for other solutions, or take advantage of cloud-based CRM offerings.
The Cybage CRM CoE offers personalized solutions that are a perfect fit for your needs and improve every interaction within your organization as well as with your clients. We cover a gamut of end-to-end CRM solutions, offering Sales, Marketing, Service Management, and xRM implementation services. Our solutions are capable of optimizing your CRM platform for enterprise-scale and global-scale deployments.
Understand your client with CRM analytics. Imagine how efficient your business will be if you knew what clients wanted and could quickly act on those needs.
The primary objective of CRM analytics is to develop, support, and improve the working and decision-making capabilities by determining strong patterns and predictions from the existing organizational data and information gathered from various operational CRM systems.
Integrate collaborative channels with CRM to make it easier for your employees and partners to work together on a common platform.
Integration of social media with CRM is the next step for organizations that want to optimize the power of social interaction to get better customer insight and channel their business processes to take appropriate action.
Our Social CRM solution helps you in integrating social tools with your CRM to nurture customer engagement through:
- Social listening and engagement
- Social promotion
- Social conversation
- Social measurement for providing the best-in-class customer experience
Let your mobile or remote employees use mobile devices to access, update, and interact with customer data wherever they are with the addition of advanced mobile CRM features.
In collaboration with the Cybage Mobile CoE, we fulfill the needs of extended enterprises by offering mobile-enabled Sales, Marketing, and Support solutions to help boost productivity. We have developed a native and a hybrid mobile dashboard application that seamlessly integrates with your MS CRM server applications to provide the necessary information on the go.