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The Cybage Customer Relationship Management (CRM) Center of Excellence (CoE) is a frontrunner in delivering CRM services and solutions based on industry-leading CRM products—whether you want to implement CRM, upgrade the systems you have, use the CRM platform as the basis for other solutions, or take advantage of cloud-based CRM offerings.

The Cybage CRM CoE offers personalized solutions that are a perfect fit for your needs and improve every interaction within your organization as well as with your clients. We cover a gamut of end-to-end CRM solutions, offering Sales, Marketing, Service Management, and xRM implementation services. Our solutions are capable of optimizing your CRM platform for enterprise-scale and global-scale deployments.

Additional offerings

Analytical CRM

Understand your client with CRM analytics. Imagine how efficient your business will be if you knew what clients wanted and could quickly act on those needs.
The primary objective of CRM analytics is to develop, support, and improve the working and decision-making capabilities by determining strong patterns and predictions from the existing organizational data and information gathered from various operational CRM systems.

Collaborative CRM

Integrate collaborative channels with CRM to make it easier for your employees and partners to work together on a common platform.
Integration of social media with CRM is the next step for organizations that want to optimize the power of social interaction to get better customer insight and channel their business processes to take appropriate action.

Our Social CRM solution helps you in integrating social tools with your CRM to nurture customer engagement through:

  • Social listening and engagement
  • Social promotion
  • Social conversation
  • Social measurement for providing the best-in-class customer experience

Mobile CRM

Let your mobile or remote employees use mobile devices to access, update, and interact with customer data wherever they are with the addition of advanced mobile CRM features.

In collaboration with the Cybage Mobile CoE, we fulfill the needs of extended enterprises by offering mobile-enabled Sales, Marketing, and Support solutions to help boost productivity. We have developed a native and a hybrid mobile dashboard application that seamlessly integrates with your MS CRM server applications to provide the necessary information on the go.

Thought Leadership

TESTIMONIALS

David Houser

Cybage understands HighJump from the very foundation of our development and software...

SVP - International Sales,
HighJump
Sanjeev Kapoor

Often at Videology we work on cutting edge projects and what I was glad...

VP Global Infrastructure,
Videology Group
Roger Hoffmann

An offshore partner, Cybage helped in up-scaling the project with optimal resources...

CTO & Country Manager,
U.S. Auto Parts
Michael Meyer Testimonial

Michael Meyer talks about how Rate Highway Inc. has learned...

President and CEO,
RateHighway Inc.
Guy Amoroso

Ten years of relationship speaks volumes...

Managing Director,
123Insight Limited
Patrick Bustraen

We chose Cybage as the software partner and we had...

VP - R&D,
Transics International
Pontus Rogala

The domain understanding of Cybage experts...

Managing Director,
Airfair Flugservice GmbH
John Oberon

Cybage respects its customers' views and inputs...

VP - Engineering,
Intel(Mashery)
Vineet Gupta

Cybage has flexible functioning and friendly culture...

EVP & CIO,
Fairmont Raffles Hotel International
Robert Nix

Cybage team is a part of our company. Our 9 year old...

VP & Principal Architect,
AthenaHealth Inc.
Greg Wiggins

We are impressed with the Indian engineers' way of...

Director - Software Engineering,
Central Logic Inc.
Steven Knapp

Cybage has proven to be consistently reliable since...

SVP - Global Operations,
iCrossing Inc.
Dave Johnson

No team in Cybage works in silos. Our decision...

COO,
iCrossing Inc.
Howie Altman

The delivery team at Cybage has much higher quality management...

VP,
TravelClick
Frank Van Amerongen

The preciseness and quick reaction by Cybage team adds to our business...

Publishing Director,
ThiemeMeulenhoff
Harvey Goldhersz

The stability provided by Cybage has helped us scale-up...

CEO,
GroupM Analytics
Ben Bartel

Cybage's skilled team has helped us in developing healthcare solutions...

VP - Product Development,
Marketware Systems
Donal McGranaghan

Cybage provided us the transparency, and the efficiency of the delivery...

VP - Software Engineering and Quality,
DealerTrack