Multi-Channel Retail

Did you know that more than one-third of the retail sales are influenced by the web and other cross-channels?  Multi-channel or omni-channel retailing is the consolidation of all retail operations in a manner that enables seamless customer interactions through connected channels such as brick and mortar retail stores, web or online stores, mobile stores, telephone sales, and so on. Interactions include browsing, buying, returning as well as pre and post sales service.
With technological advancements, the complexity of multi-channel or omni-channel retailing has also increased several folds. Now the retailers need to integrate all channels such as merchandising, supply chain, distribution system, eCommerce software solutions, retail management systems, and so on which can span contemporary as well as legacy software systems and tools.
The main benefit of an efficient multi-channel retail system is that the data generated through these channels can be used to analyze and study customer shopping trends and preferences. Retailers today are either planning or have a planned road map for their portfolio of businesses and systems for implementing a multi-channel path. For multi-channel retailers, a key imperative is to define an integrated business process for merchandising and supply chain to derive efficiencies and ensure most optimal retail operations.
Cybage has a fine blend of functional and technical expertise in the Retail domain. Drawing upon our expertise, we have successfully provided contemporary multi-channel or omni-channel solutions to several leading retailers, and have enabled them to offer their customers a seamless shopping experience. Cybage has a dedicated practice in retail with core excellence in helping leading retail solution providers to develop state-of-the-art store applications, merchandising solutions, enterprise online retail solutions, optimized supply chain solutions, customer relationship management (CRM), and analytics solutions. With our expertise in the Retail industry coupled with our technology strength in all key technology platforms, Cybage offers a great value proposition to your organization.  
Our expertise in the multi-channel Retail space:

Multi-channel Retail

Online Retail

  • Enterprise eCommerce platform development
  • B2B, B2C segment enterprise
  • Integration expertise
  • Order and Fulfillment
  • Fraud solutions
  • Compliance and Security
  • Mobile enablement
  • eMarketing


  • Customer data management
  • Loyalty programs
  • Campaign and Promotions 
  • Dashboard reports


  • Unified product data management
  • Price management
  • Sales data
  • Demand forecasting
  • Replenishment and Assortment planning

Store Operations

  • Point of Sales operations
  • Workforce management
  • Mobile applications
  • Payment and Fraud
  • Backend processing


  • Sales
  • Inventory
  • Customer

Supply Chain

  • Supplier management
  • Warehouse management
  • eProcurement
  • B2B Integrations
  • EDI Operations