Digital strategy drives digital maturity. Through digital maturity analysis, companies transform processes, talent engagements, and business models.
Cybage helps to shift the focus of organizations from individual technologies and digitization towards development of digital strategies with an eye on business transformation.
A digital enterprise has the ability to:
- Generate large amounts of data
- Interact with the data and create digital asets from the data
- Convert data into insights
- Run business transactions on any device, anywhere, anytime
- Publish application programming interfaces (APIs) and create a connected ecosystem
A well-defined digital strategy and technology platform are essential for converting an enterprise into a digital enterprise.
Cybage believes it is important to educate its clients and ride the digital wave together. We have designed our services to help decode the digital transformation practices into simple yet actionable inputs.
Enterprises today understand that they have to continually enhance customer experience and operational excellence to survive in the fast-paced environment. However, it is not easy to decode customer experience and operational excellence. We believe that customer experience is generated every time you make a connection with the customer. Following are some instances of customer interaction:
- Engaging in sales and marketing activities
- Providing a service
- Performing a financial transaction
Every touch point should empower the customer, and this is what will decide the experience of the customer. The same principle applies to operational excellence, whereby the organization aspires to improve the efficiency and productivity of back-end processes.
Understanding Digital Maturity
A digital transformation journey begins with the comprehension of digital maturity. Each organization has its own pace of bringing about digital transformation, and hence, it is impractical to develop a ‘one size fits all’ solution.
The measure of digital technology adoption by clients versus a range of customers who are at different milestones of their digital transformation journeys is evaluated to provide them solutions to cater to their specific pain points.
Enterprises at the lower end of the digital spectrum need to scale up and solve discrete problems using digital technologies while they also fight the battle of cultural change. The enterprises at the higher end of the spectrum are equipped to deal with disruptive scenarios.
At Cybage, we have designed a scientific framework to recommend optimal solutions in line with your current digital quadrant, which, in turn, helps you to channelize your priorities, resources, and efforts.
Cybage Digital Maturity Assessment (CDMA)
Cybage has designed its advisory services to help clients understand their current digital maturity and map it to customer experience and operational excellence. Cybage has aligned its service offerings with a clear focus on improving the touch points that lead to customer experience and operational excellence, thus providing optimal value to enterprises.
Digital Roadmap and Strategy
Cybage’s digital experts are equipped to align the client’s vision with the current digital maturity level and create a perfect roadmap to drive the digital strategy. The roadmap focuses on customer experience and operational excellence, along with the need for simplicity and agility, thus ensuring a predictable digital journey.