About The Position
You will be BA for Retail domain who will be SPOC between Clients & technical teams. You will help in Product designing & its implementation & demonstrate expertise of e-commerce /Retail domain.
Mandatory Skills
- Strong ecommerce domain knowledge.
- Should have 3-5 years of experience playing BA role for US/UK/ANZ based ecommerce/retail industry customer with active involvement with customer stakeholder.
- Good expertise on wireframing/mockup designing tools like Figma/Balsamiq or similar.
- Proficient in MS Office applications.
- Should have excellent English communication and logical thinker.
Job Description
- Requirements Gathering, Analysis, Documentation and Solutioning.
- Collaborate with stakeholders to elicit, document, and analyze business requirements for e-commerce solutions.
- Create wireframe and mockup for application user interfaces, as needed.
- Act as a liaison between business teams and technical teams to ensure platform capabilities meet business needs.
- Evaluate and optimize e-commerce workflows, including product catalog management, checkout processes, payment integration, and customer experience enhancements.
- Identify areas for improvement to increase efficiency and reduce operational bottlenecks.
- Create and maintain comprehensive documentation, including functional specifications, user stories, and test cases.
- Ensure adherence to industry standards, data privacy, and regulatory compliance.
- Data Analysis and Reporting.
- Analyze e-commerce data to assess performance metrics like sales conversion rates, site traffic, and customer retention.
- Prepare actionable insights and reports to support decision-making.
- Cross-functional Team Collaboration and Communication.
- Serve as the primary point of contact for communicating project updates, milestones, and risks to stakeholders.
- Work with cross-functional teams, including developers, designers, and presales/marketing teams, to ensure project success.