GCC as a Service
Overview
From Vision to Value: Scalable Global Operations
Reimagine your global operations with Cybage’s Global Capability Center as a Service (GCCaaS) to build high-impact, high-performance capability centers without the complexities of starting from scratch.
At Cybage, it’s not just about cost advantages, it’s about capability amplification and data-driven execution. Let’s unlock accelerated speed-to-value, enhanced capabilities, and a future-ready foundation for global growth!
Benefits
The Smart Move Powered by Data
Co-owned Outcomes
Achieve greater control, alignment, and performance from your GCC as Cybage complements your efforts to turn strategy into lasting success.
Strategic Cost Efficiency
Benefit from our economies of scale and turn your global operations into a high-value, cost-optimized asset.
Business-aligned Engagement
Operate with a model designed to mirror your long-term goals, cultural values, and enterprise vision.
Control with Built-in Flexibility
Maintain complete visibility and governance over operations to pivot, scale, and adapt as business needs evolve.
Domain Expertise & Delivery Excellence
Accelerate decision-making and complex problem-solving by leveraging our proven expertise across multiple industries and next-gen technologies.
Localized Intelligence, Global Reach
Leverage our data-rich granular market knowledge, regional insights, and targeted execution strategies for faster market adaptability.
Our Process
Simple Steps, Big Impact
Our Global Capability Center as a Service offerings deliver a streamlined multi-stage journey that transforms your vision into reality without the traditional complexity and risk. Cybage provides you with strategic control while we handle the operational complexities of your Global Capability Centers (GCCs).
Our Solutions
Consulting
- Tech evaluation & consultation
- Leverage tech expertise
- Agent development
- Industry-specific solutions
- Process automation
Technology & IT Services
- Application, product development, quality assurance & support
- Cloud services & infrastructure management
- Digital transformation
- Data analytics
Back-office Operations
- Finance and accounting
- Legal
- Admin
- Procurement
- Human resources
Customer Support
- 24x7 customer service
- Multilingual support
- Service quality: frameworks to maintain customer satisfaction
Risk and Compliance
- Cybersecurity & data security solutions
- Regulatory compliance management
Build, Operate, and Scale with Cybage
Let’s drive Global Capability Center (GCC) success with data-driven precision and domain alignment—delivered securely, intelligently, and at speed.
Our Differentiators
Cybage transforms Global Capability Centers (GCCs) through our proprietary ExcelShore®—a sophisticated, data science-driven platform developed over years of technology excellence. We complement this with frameworks TAPAS (Transparent. Accountable. Predictable. Actionable. Structured.), our structured transition methodology that minimizes risks, and PIE (Product Intensive Engineering) bringing a data-driven approach to operational and engineering excellence. Unlike traditional Global Capability Center providers, we bring scientific precision to ensure fairness, enabling GCCs to operate with agility and focus on our shared goals. Let’s redefine how technology-led businesses scale and sustain globally.
- Proven Expertise in Offshore Delivery & Transition
- Structured Team Scaling
- Execution & Governance Excellence (PIE, TAPAS, ExcelShore® Frameworks)
- Proven Market Presence for Ramp-up
- Flexible & Future-Ready Engagement Models
- Seamless Collaboration & Post-Transition Support
Customer Success Stories
Leading European Travel & Hospitality Enterprise
Industry: Travel & Hospitality
Team Size: 400+
Engagement Model: Flexible GCC Co-exist model with diverse resource placement strategies
Partnership with Cybage:
- Supported the setup of a dedicated GCC Offshore Development Center (ODC)
- Delivered product engineering, domain-specific, and specialized services
- Managed end-to-end delivery while the client retained full ownership of ODC setup and operations
- Specializations Provided: Central Reservations, Booking, Guest Management, Payment Gateway, Generative AI, E-commerce
Leading Provider of Software & Digital Services
Industry: Software & Hi-Tech
Team size: 75+
Engagement Model: Strategic GCC Build-Operate-Transfer (BOT)
Partnership with Cybage:
- Accelerated product enhancement across multiple platforms
- Applied mature product management practices and modern tech stack
- Used robust ALM (Application Lifecycle Management) frameworks to bridge tech gaps and drive test automation
- Provided architecture and design consulting for high-impact initiatives
- Modernized legacy systems and cleared automation backlogs
- Enabled phased resourcing for agile delivery responses
- Implemented structured knowledge transfers and shared governance for seamless operational transition
Adaptive Models
Flexible Models Tailored for Your Business
Cybage delivers exceptional flexibility in the Global Capabiltiy Center as a Service model, adapting seamlessly to your unique business requirements. We work collaboratively to structure a roadmap that aligns with your investment preferences while optimizing the total cost of ownership. Cybage’s model ensures transparent visibility into all service components, enabling you to select precisely what you need—creating a tailored solution that evolves with your business.
Get in Touch for a Consultation
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