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Experience Modernization

Reimagine Experiences: Modernizing Interfaces and Revolutionizing Interaction

Overview

In today's environment, it's crucial to take a holistic approach towards upgrading experiences. Customers now expect interactions at every touchpoint, whether they're browsing your website or reaching out to your support team. While focusing on user experience and design thinking is important, true modernization extends beyond the interface. Our unique strategy prioritizes the customer, unleashing the potential of cutting-edge experiences.

At Cybage, we don't believe in a one-size-fits-all solution. We understand that each client has a set of challenges and business objectives. Through workshops, we engage in conversations to grasp your specific requirements and goals. We thoroughly examine your customer journeys to identify areas for enhancement and opportunities for innovation.

Our goal is to develop user-centric experiences tailored to your audience, delivering seamless performance across various devices. Our solutions are designed to resolve immediate challenges while also paving the way for future expansion and innovation, positioning your business for sustained success. For example, consider our collaborations with cybersecurity and automotive clients, where we've created Generative AI-powered chatbots that respond in natural language and execute automated tasks.

We aim to comprehend your needs, design interactions, and harness the power of Generative AI to develop solutions that connect deeply with users and go beyond functionality.

Our Expertise

At Cybage, we believe superior user experiences (UX) drive customer satisfaction and growth. We start with intuitive interfaces and smooth interactions for a seamless experience across devices. Our UX experts use advanced design principles and data insights to improve every customer touchpoint, emphasizing responsive design for all devices.

Beyond UX, we excel in front-end technologies, turning visual designs into tangible products. This dual expertise results in interfaces that are attractive and functional.

We also leverage Generative AI for making the solutions more approachable for people who use, support, sell and engineer them, through natural language-based information extractions and actions.

Our holistic approach modernizes the Total Human Experience (THx). By integrating UX expertise, front-end technology, and Generative AI, Cybage enables businesses to transform their digital presence and stay competitive.

Resource Center

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RPA, RPA Bot Implementation Services, Technology Solutions
Implemented RPA bots to streamline and automate labor-intensive business operations
Check out how Cybage implemented RPA bots to streamline and automate labor-intensive business operations with unparalleled productivity and accuracy.
FinTech Case Study
FinTech
Assisted a leading payments and transactional services provider to optimize its processes
Here’s how Cybage assisted a leading payments and transactional services provider handle 2.5 million transactions monthly.
Leaders in online reputation management
Digital Transformation, Digital Marketing
Leaders in online reputation management
Let's learn how Cybage's cutting-edge marketing and technology solutions revved up a major hotel giant’s revenue and brand awareness quotient and delivered 100% end-to-end customer experiences.
Improved customer satisfaction with 99% SLA
Travel & Hospitality
Improved customer satisfaction with 99% SLA
A market-leading technology provider of the global airline industry with an international customer base representing more than 25% of global BPs achieved commercial success with our ultra-modern suite of technology solutions.
Southeast Asia's largest bed bank achieves 15% revenue surge
Travel & Hospitality
Southeast Asia's largest bed bank achieves 15% revenue surge
The client is the largest bed bank operating in Southeast Asia for retail travel agents. The requirement was to comprehensively enhance their booking experience, increase revenue, and improve margins.
Transformed legacy central reservation system
Travel & Hospitality
Transformed legacy central reservation system
Enhanced system using new technology and architecture with modernized user interface to enhance customer experience for a leading hospitality technology provider of data-driven, cloud-based solutions.
Leading revenue solutions provider maximizes airline business
Travel & Hospitality
Leading revenue solutions provider maximizes airline business
Created custom algorithms for a technology leader in innovative solutions for sales effectiveness, pricing effectiveness, rebate management, and revenue management systems across the globe.
100% success in guest tracking and handling
Travel & Hospitality
100% success in guest tracking and handling
A luxury hotel chain headquartered in Toronto with over 100 hotels spread across 30 countries achieved 100% success in tracking and handling guest requests and improved in rating from 5 to 8 for individual hotels.
Revenue Optimized for a Hospitality Tech Provider
Travel & Hospitality
Revenue Optimized for a Hospitality Tech Provider
A trusted partner for hotel chains across the globe was equipped with BI tools for demand, rate, guest and agency analytics that facilitated central management of revenue for all the properties.
Services enhanced for US-based car rental enterprise
Travel & Hospitality
Services enhanced for US-based car rental enterprise
Created a scraping service framework for the 4th largest car rental company in the U.S. Built an automation console to manage jobs that monitored base rate and provide rate suggestions..
NDC: Reshaping Legacy Business Models and Beyond
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
NDC: Reshaping Legacy Business Models and Beyond
Radical changes in the evolving and demanding aviation industry due to the low-cost business model and the rising oil prices put massive pressure on the network carriers to reduce their costs.
RM Existence - Threatened Or Gained Opportunity
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
RM Existence - Threatened Or Gained Opportunity?
The hospitality industry is heavily relied on technology and data to make the best strategic decisions and Revenue Management is at the core of this tech-revolution.
Convergence of Guest, Brand, and Platform Experience
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Convergence of Guest, Brand, and Platform Experience
This paper is an analysis of the present-day situation of the COVID disruption, transformation of the hospitality landscape and the changing paradigm of the customer perspective.
Convergence of Guest, Brand, and Platform Experience| Part 3
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Convergence of Guest, Brand, and Platform Experience| Part 3
This paper explores the dynamics of the hospitality sector under numerous environments. It gives a quick situational analysis of the COVID disruption, transformation of the hospitality landscape, and multi-dimensional viewpoints of key stakeholders.
Navigating Customer Satisfaction with Proactive Support
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Navigating Customer Satisfaction with Proactive Support
This paper explores how quick and innovative support enables seamless performance, powering enhanced customer experiences!
Fleet Telematics - The Future of Fleet Management
Supply Chain and Logistics, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Fleet Telematics - The Future of Fleet Management
Telematics gives you end-to-end visibility and control of your fleet assets to help strike the right balance between demand and supply.
How to workflow the 7 stages of your asset lifecycle
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
How to workflow the 7 stages of your asset lifecycle
Every organization with physical IT assets has a hardware lifecycle. The question is, how well is your lifecycle documented, automated, trusted, and integrated with other business systems.
Fighting Ad Fraud
Media & Advertising, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Fighting Ad Fraud
The Association of National Advertisers (ANA) presumed that ad fraud would drop from $7.2 billion in 2016 to $6.5 billion in 2017, but the presumption was short lived when new facts started pouring in and defined a different tale altogether.
Data Management Platforms and AdTech
Media & Advertising, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Data Management Platforms and AdTech
This paper highlights features and applications of a DMP and business benefits it offers for AdTech player on the demand or supply side of the digital advertising value chain.
In-Memory Computing (IMC): Latest Evolving Trends and Developments
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
In-Memory Computing (IMC): Latest Evolving Trends and Developments
InMemory Computing (IMC) technologies can transform and simplify application architectures for use cases. This whitepaper examines the rapidly maturing landscape of InMemory Computing technologies.
help brands score
Media & Advertising, Advertising & Marketing
CybageDigital - helps brands SCORE their goal(s)
CybageDigital is pleased to launch our S.C.O.R.E. framework to help brands achieve their goals by defining their digital strategy; identifying personas and creating advanced audience segments…
Generic-Blog
Artificial Intelligence, Data Analytics & AI/ML
Tech I’d Like to See: "You’ve had enough beer today!"
"You've had enough beer today!" Imagine a world where a wearable device could detect an impending health threat you face, based on the current lifestyle you live! We have wearables to track our…
Cybage_Cloud_Blog_Cover
Software & Hi-Tech
Seamless Cloud Migration: Navigating Complexity with Cybage
In an era where innovation is fueled by technological advancements, migrating to the cloud has emerged as a cornerstone of modern business strategy. Yet, this pivotal shift is not devoid of its intricacies. Let's embark on a journey through the three fundamental stages of cloud migration – understanding the challenges embedded within, unveiling the meticulous process, and exploring how Cybage's capabilities can be harnessed for a seamless transition.
streamlined return process.
Supply Chain and Logistics
Solutioning for Streamlined Returns Processes
Right on the heels of the peak seasons, businesses are doing everything they can to equip their supply chains with improved efficiency. Every year through the highs and lows of the shopping cycle and…
IoT banner
Supply Chain and Logistics, Data Warehousing and Business Intelligence, WMS
The Formula for Efficiency IoT-Driven Warehouse Management
Greater visibility into Supply Chains is vital for effective warehouse management. IoT offers considerable scope for implementation in the arena from the beginning to when a shipment reaches end…
A women exploring a digital device
Retail, Digital Transformation
Total Experience - How Wearable Can Enhance the Mall Experience
As the pandemic slows down and we learn to live with it, weekend recreation and shopping are steadily returning to normal. The last 2 years have forced enterprises to innovate and leverage automation…
RIM banner
Support Services, Remote InfrastructUre Management
RIM You Reduce Risk; We Secure, Stabilize, and Improve Performance
The majority of enterprises today are scrambling to digitally transform their IT infrastructure with new systems, applications, and even processes. This race comes in line with the rapid proliferation…
connected care for healthcare
Connected care, Platform & Integrations
Connected Care Building a Better Future for Healthcare
Patients and physicians have now experienced the power of connected health, making virtual visits and remote patient monitoring the standard. These solutions are however just the tip of this connected…
RealTech Blog - Cybage Software
Technology Solutions
Layout of the Future: Promising Trends in RealTech
At this decade's start, mortgage rates saw historic lows. But in 2021, housing demand far exceeded the supply, causing market margins to increase exponentially. What do these trends mean for the…
Generic-Blog
Retail, Cloud, Digital Transformation, Support Services, Tech & App Support
What’s the Fast Track To Perfect Digital Experiences?
Experience Cloud is Salesforce's digital experience platform that can quickly build websites, portals, mobile apps, and other digital touchpoints to engage with customers, and digitize business…

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