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Support Services

Enabling seamless operations through rapid resolutions.

Overview

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Support staff working on computer

In the dynamic landscape of contemporary business, maintaining robust IT support is pivotal for seamless operations. Yet, managing an in-house IT help desk can be resource-intensive and time-consuming. Enter Cybage, your strategic partner in simplifying the complexities of IT tasks, offering peace of mind and a streamlined workflow.

Our versatile outsourcing solutions ensure your IT tasks are managed by experienced specialists. We elevate service quality, reduce risks and costs, and provide 24/7 support for an enhanced customer experience.

With a unique staffing model, Cybage offers round-the-clock services–acting as an extension of your support teams–ensuring flexibility in addressing special maintenance and support needs.

Step into a future where your IT challenges are addressed with innovation, efficiency, and a partner who moves with you, every step of the way.

ITeS and BPO Services

Elevating Support, Redefining Connections


Deliver outstanding customer experience with our omnichannel ITeS and BPO Services. From Contact Center Services to Ad Operations, we redefine customer interactions and free up your resources for strategic initiatives.

ITES
Remote Infrastructure Management (RIM) Services

Virtual Support–Always On, Always Ready.


Modernize your support infrastructure with our RIM Services. From Helpdesk and Network Operations to DevOps and Database Administration, we ensure your infrastructure not only functions seamlessly but evolves with your business.

RIM
Technical & Application Support

Smooth Operations, Maximized Uptime


Elevate your support experience with our technical & application services. From Product & Application Support to Business Intelligence Platforms & ETL, we ensure technical brilliance that moves with you.

Technical Support

Why Cybage


Delivery Excellence
Customer-Centricity
Strategic Alliances
Security and Compliance
Global Presence, Local Understanding
Delivery Excellence

Moving Forward with Unmatched Excellence


Cybage, with its rich legacy, is a true embodiment of delivery excellence. We blend innovation and deep domain knowledge to propel your business. Through automation and data-driven decision-making, we consistently improve our processes to deliver value.

 

Customer-Centricity

Moving with You Towards Success


Our utmost priority, at Cybage, is ensuring your success. Our client-centric approach helps us address your business needs with the most appropriate technological solution. Our team learns the complexities of your business to ensure the solution can serve its purpose.

 

Strategic Alliances

Moving Together, Excelling Together


At Cybage, we don't simply provide solutions; we build strategic alliances with leading technology platforms to help you revolutionize your business. Together, we co-create ground-breaking solutions that result in profitable outcomes.

 

Security and Compliance

Moving Forward in a Secure Environment


At Cybage, security and compliance are ingrained in our DNA. We use industry-leading frameworks to protect your data and maintain adherence to standards and regulations, creating a secure environment—giving you peace of mind.

Global Presence, Local Understanding

Moving Seamlessly Across Borders


Our global reach, coupled with local expertise, caters to diverse business needs worldwide. Cybage navigates the business landscape, offering solutions that resonate with your target audience. Together, we move forward, bridging the gap between global aspirations and local nuances.

Resource Center

Prompt tech support for EDI complexities
Support Services
Prompt tech support for EDI complexities
Learn how Cybage's technical support expertise was instrumental in turning around the revenue and CX conversations for a top-ranking Fortune 500 company.
Product-focused delivery at its best
Support Services
Product-focused delivery at its best
Check out how Cybage's technical support vertical transformed the product experience for the world’s largest technology distributor.
How automation solutions helped a pioneer media agency to reduce time of operations and enhance efficiency
Support Services
Cybage’s Automation Solutions Helped a Media Agency Enhance Operational Efficiency
Cybage expertise in automation and digital transformation helped the programatic arm of one of the largest media investment company accelerate the campaign performance and reduce manual efforts up to 90%
Intelligent Automation Ensures Over 30% of Time Savings
Support Services
Intelligent Automation Ensures Over 30% of Time Savings
Streamlined business processes with 24x7 support drive higher uptime & accelerated growth for a travel tech leader.
NDC: Reshaping Legacy Business Models and Beyond
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
NDC: Reshaping Legacy Business Models and Beyond
Radical changes in the evolving and demanding aviation industry due to the low-cost business model and the rising oil prices put massive pressure on the network carriers to reduce their costs.
RM Existence - Threatened Or Gained Opportunity
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
RM Existence - Threatened Or Gained Opportunity?
The hospitality industry is heavily relied on technology and data to make the best strategic decisions and Revenue Management is at the core of this tech-revolution.
Convergence of Guest, Brand, and Platform Experience
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Convergence of Guest, Brand, and Platform Experience
This paper is an analysis of the present-day situation of the COVID disruption, transformation of the hospitality landscape and the changing paradigm of the customer perspective.
Convergence of Guest, Brand, and Platform Experience| Part 3
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Convergence of Guest, Brand, and Platform Experience| Part 3
This paper explores the dynamics of the hospitality sector under numerous environments. It gives a quick situational analysis of the COVID disruption, transformation of the hospitality landscape, and multi-dimensional viewpoints of key stakeholders.
Navigating Customer Satisfaction with Proactive Support
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Navigating Customer Satisfaction with Proactive Support
This paper explores how quick and innovative support enables seamless performance, powering enhanced customer experiences!
Fleet Telematics - The Future of Fleet Management
Supply Chain and Logistics, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Fleet Telematics - The Future of Fleet Management
Telematics gives you end-to-end visibility and control of your fleet assets to help strike the right balance between demand and supply.
How to workflow the 7 stages of your asset lifecycle
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
How to workflow the 7 stages of your asset lifecycle
Every organization with physical IT assets has a hardware lifecycle. The question is, how well is your lifecycle documented, automated, trusted, and integrated with other business systems.
Fighting Ad Fraud
Media & Advertising, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Fighting Ad Fraud
The Association of National Advertisers (ANA) presumed that ad fraud would drop from $7.2 billion in 2016 to $6.5 billion in 2017, but the presumption was short lived when new facts started pouring in and defined a different tale altogether.
Data Management Platforms and AdTech
Media & Advertising, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Data Management Platforms and AdTech
This paper highlights features and applications of a DMP and business benefits it offers for AdTech player on the demand or supply side of the digital advertising value chain.
In-Memory Computing (IMC): Latest Evolving Trends and Developments
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
In-Memory Computing (IMC): Latest Evolving Trends and Developments
InMemory Computing (IMC) technologies can transform and simplify application architectures for use cases. This whitepaper examines the rapidly maturing landscape of InMemory Computing technologies.
RIM banner
Support Services, Remote InfrastructUre Management
RIM You Reduce Risk; We Secure, Stabilize, and Improve Performance
The majority of enterprises today are scrambling to digitally transform their IT infrastructure with new systems, applications, and even processes. This race comes in line with the rapid proliferation…
Generic-Blog
Retail, Cloud, Digital Transformation, Support Services, Tech & App Support
What’s the Fast Track To Perfect Digital Experiences?
Experience Cloud is Salesforce's digital experience platform that can quickly build websites, portals, mobile apps, and other digital touchpoints to engage with customers, and digitize business…
Client Testimonials

Hear From Our Customers

Cybage has helped us in many domains such as native mobile development and user experience for our team. We began with a small team initially, but quickly ramped up to work with multiple teams at Cybage.

Our association with Cybage went beyond the implementation part. Their expertise helped us in the supply chain management domain which we wanted to pursue.

Our relation with Cybage is one of equality. We perceive Cybage as an extension of our product development department, and by doing that we can easily scale up performance.

Cybage has been a great partner to Cartparts.com for over 10 years by helping us with our staff augmentation and backend application development.

In the last 2+ years Cybage has played a pivotal role in re-platforming our technology stack for our flagship website redesign and search.

Thank You Cybage.

Often at Videology we work on cutting edge projects and what I was glad that the team at Cybage was always ramping up their skills which helps us put up good solutions.

Michael Meyer talks about how Rate Highway Inc. has learned, and become a better company in their domain by working with Cybage. The many services that Cybage offers, makes it stand out among others. "Attention to our needs, learning our products and processes has been a huge differentiating factor", says Michael.

Ten years of relationship speaks volumes. The relationship with Cybage has grown stronger and we look forward to continue the happy alliance.

We chose Cybage as the software partner and we had an accelerated growth. The highly efficient team of architects and engineers at Cybage provided us constant support. Cybage excels in executing the process and is well-structured.

Cybage team is a part of our company. Our 9 year old relationship with Cybage has consistently brought efficiency in our process and functioning.

Cybage has proven to be consistently reliable since our partnership began. Cybage has put extra efforts for our scalability. They bring the right talent for the right work.

Partnerships and Alliances
Our Partners

Moving Forward,

With You


Sales and Services
Salesforce
Servicenow
Cloud
AWS
Azure
Google Cloud
Oracle Cloud
Enterprise Content Management
Adobe Experience Manager
Drupal
Sitecore
WMS
Korber
RPA
Automation Anywhere
Power Automate
UiPath

Let's Get Moving!

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