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Salesforce

Innovating Your Customer Experience

Overview

Customers seek businesses bolstered with cloud-based customer relationship management software and intelligent expertise. Cybage Salesforce offers solutions that are dynamically customizable according to changing industry and business requirements.

While you focus on your business, our Salesforce CRM consulting experts handle your Salesforce CRM consulting needs comprehensively by ensuring you get valuable returns on your technological investments—from strategy to execution.

Our solutions are customized to meet the changing requirements of your industry and business

What We Do

Manual sales processes, opaque pipelines, and rigid and non-customizable systems are some of the biggest challenges businesses face in delivering seamless customer experiences. As a 'Salesforce Silver Consulting Partner,' Cybage can help your business leverage Salesforce Sales Cloud by integrating it with your legacy system. Sales representatives can make more thoughtful decisions while saving time and money by automating manual workflows.

As a Salesforce Silver Consulting Partner, we make service convenient and drive accurate interactions by empowering agents with a 360-degree view of the customer. Our Salesforce Service Cloud Consultants team provides the right tools to solve complex problems and deliver unparalleled customer success. Cybage’s innovative CRM services help you find better leads and invest your time in valuable prospects.

Accelerate your channel sales by developing a robust community for your business. Using the Salesforce community cloud, we build custom solutions for customers, partners, and employees. Our strategic consulting will create your community roadmap by identifying goals and features. With Salesforce Community Cloud, your business will experience reduced service calls, auto-escalated services, direct access to customer accounts, and engaging brand experience.

Growing customer influence has diluted traditional product and service-oriented distinction, making organizations orchestrate accurate conversations across all customer touchpoints. As a Salesforce Silver Consulting Partner, our Salesforce Marketing Cloud consulting team will connect the dots and you can get a single-pane view of the customer for executing intelligent marketing campaigns and delivering tailored messages across all channels. Our team of experts can empower your marketing teams to accomplish various marketing tasks easily and spend more time on innovation.

Custom app development helps improve and transform business processes. It is beneficial when standard Salesforce functionality falls short or when there's a need to recognize distinct feature extensions. Our team uses its domain knowledge and technical expertise to develop Salesforce Managed package applications. Businesses can customize the apps for internal use or publish them on Salesforce AppExchange to earn revenue. We also help with private AppExchange app development specific to your organization. Our team will assist you with app consultation and development, which can be lightning and mobile-ready.

Organizations use multiple systems to implement specific business processes and end-to-end customer experience. Integrating these systems helps combine many data sets to draw new insights, add flexibility, and improve operations. It also provides data availability across multiple systems for better business decision-making. Our team helps implement Salesforce Integration with other systems or apps seamlessly using web services and Extract Load Transfer (ETL) tools so that the users can work more efficiently and smartly.

Salesforce offers various cloud platforms with standard/in-built functionality. Sometimes, though, your business requires customization to meet your specific needs. Let our certified team of developers and consultants help your organization fulfill the customization needs by understanding your business goals in detail and building a custom solution using Force.com and LWC Salesforce for better user experience and adoption.

The power of Salesforce Analytics lies in how you create and use powerful insights to drive business actions. Our team will assist you in building reports and salesforce analytics dashboards that will help your organization gain insights about various organization parameters with the help of AI.

Become lightning ready with Cybage as your Salesforce Lightning Consultant and harness the power of the Salesforce Lightning Platform to build intelligent apps, automate business processes, and integrate data seamlessly. Salesforce Lightning, an experience platform and ecosystem that improves productivity is a game changer for your business. In the evolution of technology and innovation, organizations need business apps to enhance workflow productivity, not just redundant data entries. We deliver excellence while helping enterprises with Lightning Ready apps when rolling out customized strategies to optimize your user engagement.

Resource Center

Online Startup Platform
Salesforce
Cybage Helped a Startup Become a Leading Provider of Imagery in Digital Marketing Space
Helped a startup become a leading provider of imagery in the Digital Marketing and Advertising space.
Payments And Transactions Company
Salesforce
A Payments Provider Witnessed Surge in Their Marketing Campaign Response With Cybage
Fueled their marketing campaign response rate through marketing automation with Salesforce.
An eCommerce Leader Achieves Enhanced Customer Satisfaction
Salesforce
A Renowned eCommerce Leader Achieved Enhanced Customer Satisfaction
Streamlined query resolution from dynamic Salesforce implementation enables an online provider to deliver a seamless CX.
Consolidating Siloed Systems Drives Customer Satisfaction
Salesforce, Platform & Integrations
Cybage Helped a Leader in Marketing Performance to Drive Customer Satisfaction
A global leader in marketing achieves enhanced brand loyalty by establishing consistent and standardized customer service.
Multinational conglomerate company
Platform & Integrations
A Japanese Group Witnessed 30% Improvement In Sales Personnel Productivity
Reduced its IT support costs by 30% with a full suite of our ServiceNow integrated business and technical solutions
Leading Logistics Service Provider
Platform & Integrations
Cybage Helped a Leading Logistics Service Provider to Reduce Labor Cost by Over 25%
WMS implementation and reduction of IT spending and labor costs
NDC: Reshaping Legacy Business Models and Beyond
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
NDC: Reshaping Legacy Business Models and Beyond
Radical changes in the evolving and demanding aviation industry due to the low-cost business model and the rising oil prices put massive pressure on the network carriers to reduce their costs.
RM Existence - Threatened Or Gained Opportunity
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
RM Existence - Threatened Or Gained Opportunity?
The hospitality industry is heavily relied on technology and data to make the best strategic decisions and Revenue Management is at the core of this tech-revolution.
Convergence of Guest, Brand, and Platform Experience
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Convergence of Guest, Brand, and Platform Experience
This paper is an analysis of the present-day situation of the COVID disruption, transformation of the hospitality landscape and the changing paradigm of the customer perspective.
Convergence of Guest, Brand, and Platform Experience| Part 3
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Convergence of Guest, Brand, and Platform Experience| Part 3
This paper explores the dynamics of the hospitality sector under numerous environments. It gives a quick situational analysis of the COVID disruption, transformation of the hospitality landscape, and multi-dimensional viewpoints of key stakeholders.
Navigating Customer Satisfaction with Proactive Support
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Navigating Customer Satisfaction with Proactive Support
This paper explores how quick and innovative support enables seamless performance, powering enhanced customer experiences!
Fleet Telematics - The Future of Fleet Management
Supply Chain and Logistics, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Fleet Telematics - The Future of Fleet Management
Telematics gives you end-to-end visibility and control of your fleet assets to help strike the right balance between demand and supply.
How to workflow the 7 stages of your asset lifecycle
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
How to workflow the 7 stages of your asset lifecycle
Every organization with physical IT assets has a hardware lifecycle. The question is, how well is your lifecycle documented, automated, trusted, and integrated with other business systems.
Fighting Ad Fraud
Media & Advertising, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Fighting Ad Fraud
The Association of National Advertisers (ANA) presumed that ad fraud would drop from $7.2 billion in 2016 to $6.5 billion in 2017, but the presumption was short lived when new facts started pouring in and defined a different tale altogether.
Data Management Platforms and AdTech
Media & Advertising, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Data Management Platforms and AdTech
This paper highlights features and applications of a DMP and business benefits it offers for AdTech player on the demand or supply side of the digital advertising value chain.
In-Memory Computing (IMC): Latest Evolving Trends and Developments
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
In-Memory Computing (IMC): Latest Evolving Trends and Developments
InMemory Computing (IMC) technologies can transform and simplify application architectures for use cases. This whitepaper examines the rapidly maturing landscape of InMemory Computing technologies.
connected care for healthcare
Connected care, Platform & Integrations, Healthcare & Life Sciences
Connected Care Building a Better Future for Healthcare
Patients and physicians have now experienced the power of connected health, making virtual visits and remote patient monitoring the standard. These solutions are however just the tip of this connected…
Blog Image
Technology Solutions, Artificial Intelligence, Generative AI, Platform & Integrations
The Role of AI, ML, and IoT in Digital Transformation in 2019
Artificial Intelligence and Machine Learning represent the mind of the artificial world, whereas the IoT represents the senses and actors. In a short span of time, AI and ML have become quickly…
Client Testimonials

Hear From Our Customers

Cybage has helped us in many domains such as native mobile development and user experience for our team. We began with a small team initially, but quickly ramped up to work with multiple teams at Cybage.

Our association with Cybage went beyond the implementation part. Their expertise helped us in the supply chain management domain which we wanted to pursue.

Our relation with Cybage is one of equality. We perceive Cybage as an extension of our product development department, and by doing that we can easily scale up performance.

Cybage has been a great partner to Cartparts.com for over 10 years by helping us with our staff augmentation and backend application development.

In the last 2+ years Cybage has played a pivotal role in re-platforming our technology stack for our flagship website redesign and search.

Thank You Cybage.

Often at Videology we work on cutting edge projects and what I was glad that the team at Cybage was always ramping up their skills which helps us put up good solutions.

Michael Meyer talks about how Rate Highway Inc. has learned, and become a better company in their domain by working with Cybage. The many services that Cybage offers, makes it stand out among others. "Attention to our needs, learning our products and processes has been a huge differentiating factor", says Michael.

Ten years of relationship speaks volumes. The relationship with Cybage has grown stronger and we look forward to continue the happy alliance.

We chose Cybage as the software partner and we had an accelerated growth. The highly efficient team of architects and engineers at Cybage provided us constant support. Cybage excels in executing the process and is well-structured.

Cybage team is a part of our company. Our 9 year old relationship with Cybage has consistently brought efficiency in our process and functioning.

Cybage has proven to be consistently reliable since our partnership began. Cybage has put extra efforts for our scalability. They bring the right talent for the right work.

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