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Overview

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Service Now

Make IT your hero and create great experiences for people and organizations alike. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with robust implementation and support services. Our team of ServiceNow-certified experts simplify and automate industry-specific processes as per the goals you envision. 

Using IT Service Management (ITSM) solutions, our experts streamline and automate IT processes to enhance operational efficiency and service delivery for you. 

Using IT Operations Management (ITOM) services, we help you gain visibility and control over your IT infrastructure, optimize resource utilization, and proactively identify and resolve IT issues.

Using Customer Service Management (CSM) capabilities, we empower you to deliver exceptional customer service experiences by providing a unified platform for handling customer inquiries, resolving issues, and managing service requests. 

Our services in IT Modernization, Customer Experience Management, HR Process Automation, App Store Presence, Digital Business Management, and IT Operations Management (ITOM)enable the use of ServiceNow capabilities. In the ITOM, we help you to expand operational agility, monitor IT infrastructure health, prevent service outages, and maximize service quality.

Our Expertise

IT Modernization

Deliver smooth IT service experiences with our specialized IT modernization services. By implementing robust service management platforms and following ITIL best practices, we streamline IT processes, enhance IT productivity, and optimize customer experience. We thus provide the best-in-class IT modernization consulting services addressing complex IT needs and ensuring accurate IT interactions for improved end-user satisfaction.

Customer Experience Management

ServiceNow's customer experience management solutions enhance customer experience, offer intelligent automation, custom workflows, and omnichannel engagement to eliminate unproductive tasks, reduce customer churn, and provide consistent and personalized support. Our customer experience management consulting services enable proactive support so businesses can ensure quick solutions and minimize customer dissatisfaction, addressing the challenge of customer retention.

HR Process Automation

Using ServiceNow HR process automation solutions, we help you streamline HR processes, providing employees with a consumer-style service experience. Automating workflows can significantly reduce resolution time and enhance employee productivity and engagement. Using ServiceNow's approach, you can focus on identifying and re-imagining critical moments in the employee journey, ensuring proactive and high-touch support for every service-oriented interaction.

IT Operations Management

With ServiceNow IT Operations Management, we help you proactively manage complex infrastructure, focusing on value-added activities to ensure superior business service quality. By leveraging ServiceNow IT operations solutions, IT teams can swiftly respond to anomalies, manage unplanned events, and effectively handle infrastructure configuration, optimizing IT service delivery and enhancing business uptime.

Digital Business Management

Digital business management involves optimizing business services and IT project portfolios to drive business transformation and ensure positive outcomes. With ServiceNow IT business management, Cybage enables continuous improvement in project portfolios, rationalizes investments, and enhances resource visibility to support business priorities and facilitate agile service delivery, addressing project performance and resource allocation concerns.

App Store Presence

We use three apps published on the ServiceNow app store: Slack, Teams, and Org Hierarchy. Enterprises using Slack can benefit from a plugin that introduces an additional communication channel, offering advanced features such as defining data to be sent, sending notifications to multiple channels, and incorporating notifications into workflows. Microsoft Teams provides instant messaging capabilities for streamlined enterprise communication and workflow management. The Org Hierarchy app displays resource hierarchies within an organization, allowing users to view hierarchies in the hierarchical list view and tree view formats.

 

Resource Center

Consolidating Siloed Systems Drives Customer Satisfaction
Salesforce, Platform & Integrations
Cybage Helped a Leader in Marketing Performance to Drive Customer Satisfaction
A global leader in marketing achieves enhanced brand loyalty by establishing consistent and standardized customer service.
Multinational conglomerate company
Platform & Integrations
A Japanese Group Witnessed 30% Improvement In Sales Personnel Productivity
Reduced its IT support costs by 30% with a full suite of our ServiceNow integrated business and technical solutions
Leading Logistics Service Provider
Platform & Integrations
Cybage Helped a Leading Logistics Service Provider to Reduce Labor Cost by Over 25%
WMS implementation and reduction of IT spending and labor costs
NDC: Reshaping Legacy Business Models and Beyond
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
NDC: Reshaping Legacy Business Models and Beyond
Radical changes in the evolving and demanding aviation industry due to the low-cost business model and the rising oil prices put massive pressure on the network carriers to reduce their costs.
RM Existence - Threatened Or Gained Opportunity
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
RM Existence - Threatened Or Gained Opportunity?
The hospitality industry is heavily relied on technology and data to make the best strategic decisions and Revenue Management is at the core of this tech-revolution.
Convergence of Guest, Brand, and Platform Experience
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Convergence of Guest, Brand, and Platform Experience
This paper is an analysis of the present-day situation of the COVID disruption, transformation of the hospitality landscape and the changing paradigm of the customer perspective.
Convergence of Guest, Brand, and Platform Experience| Part 3
Travel & Hospitality, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Convergence of Guest, Brand, and Platform Experience| Part 3
This paper explores the dynamics of the hospitality sector under numerous environments. It gives a quick situational analysis of the COVID disruption, transformation of the hospitality landscape, and multi-dimensional viewpoints of key stakeholders.
Navigating Customer Satisfaction with Proactive Support
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Navigating Customer Satisfaction with Proactive Support
This paper explores how quick and innovative support enables seamless performance, powering enhanced customer experiences!
Fleet Telematics - The Future of Fleet Management
Supply Chain and Logistics, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Fleet Telematics - The Future of Fleet Management
Telematics gives you end-to-end visibility and control of your fleet assets to help strike the right balance between demand and supply.
How to workflow the 7 stages of your asset lifecycle
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
How to workflow the 7 stages of your asset lifecycle
Every organization with physical IT assets has a hardware lifecycle. The question is, how well is your lifecycle documented, automated, trusted, and integrated with other business systems.
Fighting Ad Fraud
Media & Advertising, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Fighting Ad Fraud
The Association of National Advertisers (ANA) presumed that ad fraud would drop from $7.2 billion in 2016 to $6.5 billion in 2017, but the presumption was short lived when new facts started pouring in and defined a different tale altogether.
Data Management Platforms and AdTech
Media & Advertising, Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
Data Management Platforms and AdTech
This paper highlights features and applications of a DMP and business benefits it offers for AdTech player on the demand or supply side of the digital advertising value chain.
In-Memory Computing (IMC): Latest Evolving Trends and Developments
Product Engineering, Technology Solutions, Artificial Intelligence, Platform & Integrations, Digital Transformation, Support Services
In-Memory Computing (IMC): Latest Evolving Trends and Developments
InMemory Computing (IMC) technologies can transform and simplify application architectures for use cases. This whitepaper examines the rapidly maturing landscape of InMemory Computing technologies.
connected care for healthcare
Connected care, Platform & Integrations, Healthcare & Life Sciences
Connected Care Building a Better Future for Healthcare
Patients and physicians have now experienced the power of connected health, making virtual visits and remote patient monitoring the standard. These solutions are however just the tip of this connected…
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Technology Solutions, Artificial Intelligence, Generative AI, Platform & Integrations
The Role of AI, ML, and IoT in Digital Transformation in 2019
Artificial Intelligence and Machine Learning represent the mind of the artificial world, whereas the IoT represents the senses and actors. In a short span of time, AI and ML have become quickly…
Client Testimonials

Hear From Our Customers

Cybage has helped us in many domains such as native mobile development and user experience for our team. We began with a small team initially, but quickly ramped up to work with multiple teams at Cybage.

Our association with Cybage went beyond the implementation part. Their expertise helped us in the supply chain management domain which we wanted to pursue.

Our relation with Cybage is one of equality. We perceive Cybage as an extension of our product development department, and by doing that we can easily scale up performance.

Cybage has been a great partner to Cartparts.com for over 10 years by helping us with our staff augmentation and backend application development.

In the last 2+ years Cybage has played a pivotal role in re-platforming our technology stack for our flagship website redesign and search.

Thank You Cybage.

Often at Videology we work on cutting edge projects and what I was glad that the team at Cybage was always ramping up their skills which helps us put up good solutions.

Michael Meyer talks about how Rate Highway Inc. has learned, and become a better company in their domain by working with Cybage. The many services that Cybage offers, makes it stand out among others. "Attention to our needs, learning our products and processes has been a huge differentiating factor", says Michael.

Ten years of relationship speaks volumes. The relationship with Cybage has grown stronger and we look forward to continue the happy alliance.

We chose Cybage as the software partner and we had an accelerated growth. The highly efficient team of architects and engineers at Cybage provided us constant support. Cybage excels in executing the process and is well-structured.

Cybage team is a part of our company. Our 9 year old relationship with Cybage has consistently brought efficiency in our process and functioning.

Cybage has proven to be consistently reliable since our partnership began. Cybage has put extra efforts for our scalability. They bring the right talent for the right work.

Partnerships and Alliances
Our Partners

Moving Forward,

With You


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Salesforce
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Cloud
AWS
Azure
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Enterprise Content Management
Adobe Experience Manager
Drupal
Sitecore
WMS
Korber
RPA
Automation Anywhere
Power Automate
UiPath

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