Success Story

• The client is a trusted provider of transcription, captioning, and translation services to major production companies, subtitling studios, and networks across the UK and the USA.  
• The firm processes over 20,000 hours of content annually and serves prominent broadcast clients, ensuring seamless workflows for pre-production, post-production, and broadcast delivery.

The client sought to transform transcription operations through a secure, scalable platform that automate workflows and streamline media asset management. They aimed to:

• Develop an integrated web platform to automate transcription and related workflows, including client onboarding, typist recruitment, training, and retention.
• Upgrade the Windows-based legacy platform and automate manual processes to improve efficiency and reduce lead times.
• Support multiple user roles and categories with tailored functionalities to manage workflows effectively.
• Enable structured task management and asset processing for both media and non-media files.
• Consolidate asset intake into a single secure channel with authenticated access to prevent data leaks.
• Handle customer invoicing and remote user payments seamlessly.

Cybage built an AWS-enabled media platform that modernized workflows, optimized asset processing, and enabled seamless system integration. We helped the client:

• Migrate from a legacy Windows-based platform to a cloud-enabled solution leveraging AWS serverless architecture for enhanced reliability, security, and scalability.
• Centralize media asset storage with access restricted through authentication mechanisms.
• Implement role-based authorization to govern feature usage and asset access.
• Automate key workflows such as asset intake and job creation to enhance operational efficiency.
• Integrate a connector for the legacy platform to maintain business continuity during the transition phase.

• 50+ customers onboarded within the first 6 months, accelerating early platform adoption and market traction.
• 350+ GB of media and non-media files processed and delivered, allowing swift handling of high-volume content.
• Delivered a unified platform offering transcription, translation, and metadata services for diverse customers.