Success Story

• The client is a market leader in providing cloud-based payroll, benefits, and HR technology.
• Their products and services include payroll and tax, time and attendance, benefits enrollment, ACA, human resources, mobile apps, reports and analytics, employee onboarding, applicant tracking, and other business management tools.

The client faced increasing usability gaps and rising operational inefficiencies across its platform. Their key requirements included:

• Modernize the outdated UI and underlying technology to improve overall customer experience.
• Redesign and develop contemporary web and mobile applications with a strong focus on ease of use.
• Improve application performance to elevate customer satisfaction and enhance responsiveness.
• Reduce high tax-filing and compliance processing costs incurred due to reliance on third-party providers through enhanced in-platform capabilities.
• Simplify complex application workflows to make them more user-friendly and easier to navigate.

Cybage led an end-to-end technology transformation, modernizing architecture, engineering practices, and the overall user experience.

• We transitioned from a legacy mobile application to a cross-platform framework, delivering a redesigned and a more responsive user interface while preserving existing business capabilities.
• Our team engineered a direct IRS tax-filing solution, eliminating third-party dependencies and enabling a native integration, reducing processing costs and improving operational control.
• We led functional and architecture consulting, defining end-to-end technical architecture, solution blueprints, and detailed use cases to ensure scalability and business alignment.
• Our experts strengthened the platform through cloud-based infrastructure and managed services, enabling high availability, reliable scalability, and improved operational resilience.
• In addition, we implemented a modern cloud-based data analytics and warehousing layer to centralize data processing and reporting, enabling faster insights and more effective decision-making.
• We established a robust platform engineering foundation and introduced structured test engineering and application lifecycle management practices, supported by automation and mature governance.

• 300+ clients across the USA were supported through a transformed and scalable HCM platform.
• 125,000+ users actively filed 1095-C forms directly within the platform.
• Achieved 100% cost savings in tax filing by eliminating third-party dependencies.
• Increased conversions through an enhanced CX that empowered SBO-led sales.
• Delivered high performance and scalability, ensuring platform stability and rapid recoverability.
• Enabled always-on availability with a highly configurable platform architecture.

• Enabled native IRS tax filing, eliminating third-party dependency.
• Modernized the mobile application with a cross-platform architecture.
• Strengthened the platform with scalable cloud infrastructure.
• Centralized data analytics and reporting capabilities.
• Established automated testing and lifecycle management practices.

End-to-End Platform Transformation | Payroll & Compliance Domain Expertise | Mobile-First UX Engineering | Cloud-Native Scalability | Automation-Driven Quality & Governance

• By expanding intelligent analytics capabilities, we enabled the client to deliver deeper workforce insights and predictive decision support for HR and payroll operations.
• We introduced advanced automation and streamlined employee workflows to enhance mobile and self-service experiences.
• We enhanced platform scalability and integrations to support growing client demand and enable seamless connectivity with broader HR and enterprise ecosystems.