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Every vendor transition is unique with multiple factors to be considered, such as the maturity of the buyer, knowledge transfer procedures, business goals, and cultural challenges. The transition needs to be a structured process to ensure successful realization of key business objectives.

The transition approach and framework are aimed to provide a structure to plan, manage, and employ the best practices in transition projects across different business units. With this in mind, we have a structured ISG accredited transition methodology that has helped and resulted in multiple successful transitions over several years.

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For transition, it is important to identify the ethos or the key design tenets on which the framework will be based. These guiding principles help identify both the structure and coverage of the framework. Our key design tenets for the transition phase in software development management are: 

  • Transparent: The availability of information at the right stage is not just important for the success of a transition project but also to strengthen client trust. This includes information related to the transition process, execution strategies, key risks, resourcing, etc.
  • Accountable: A transition process without identified responsibilities is a recipe for chaos, and often failure. It should aim to clearly define responsibilities of each associated stakeholder and, more importantly, help lay down a mechanism to enforce and monitor accountability.
  • Predictable: The outcome of transition engagements must be certain and subject to the vagaries of a given situation. It should provide and improve the degree of predictability of success for outcomes.
  • Adaptable (Actionable): As mentioned earlier, each transition is unique. Instead of being a rigid set of data collection templates, a transition process has to be flexible to adapt to the specifics of a given transition engagement. This makes the transition framework practically actionable.
  • Structured: To achieve the objectives and comply with the design tenets mentioned so far, it is imperative that a transition framework be structured and broken down into logical phases.

Such a structure includes initiating the right class of activities at the right time and associating the right class of outcomes for a given phase.