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Patients and physicians have now experienced the power of connected health, making virtual visits and remote patient monitoring the standard. These solutions are however just the tip of this connected care iceberg. Now more than ever, patients and specialists expect a digital-first approach to quality. And connected healthcare solutions are here to deliver!

New Experiences: Driven By Necessity

The emergence and devastating impact of the SARS-CoV-2 virus brought irrevocable changes worldwide. As a result, global healthcare systems' reliance on in-person delivery was brought to the fore. Seamless support for any time, anywhere health ecosystems was suddenly imperative. This necessary shift toward digitally-enabled remote services has now completely reshaped care delivery.

Changing Behaviors Among Patients

From 2018 to 2020 (pre-pandemic), consumers' readiness for sharing data had decreased in all fields except medical research. In addition, the post-pandemic changes in consumer behaviors and attitudes have led to:

• Consumers showing more agency by utilizing digital tools to make informed decisions
• Virtual visits becoming prevalent, with around 80% of patients wanting to continue post-pandemic
• Technology is used for monitoring health and even refilling prescriptions using digital solutions

Change, Long Overdue: Trends in Connected Care 

So far, Healthcare's immediate focus has been responding to the global crisis. However, leaders are progressively strategizing for the industry's post-pandemic reality. Individual health systems are being reimagined and integrated into physical and virtual ecosystems.

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Lessons learned from this crisis bring a troubling conclusion:

Providers' deference to health system complexity has drastically limited the scale, scope, and speed of transformation. 

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Trends Impacting Connected Healthcare: 

Artificial Intelligence: AI adoption will continue expanding, paving the path for data analytics to support patient engagement, data security, and personalized care.

Technology-driven Consumers: 40% of Millennials say telehealth is crucial in their health decisions. They are also encouraging and driving greater adoption among older generations.

Regulatory Progress: Evolving regulations promote value-based services and eliminate barriers. Physicians will likely be more amenable to continue leveraging connected health. 

Standardization: Improved interoperability between applications and EHRs maximizes operational efficiency.

Blockchain: The technology optimizes secure storage and management of patient records, research data, contracts, and insurance plans.

Patient Experience: Connected platforms drive deeper doctor-patient relationships. They improve patient involvement, offering convenience and accessibility.

The pandemic has changed how consumers interact with the healthcare system. 

Consumer activation has been accelerated in many respects. At-home tests, mobile devices, and other technologies enable diagnosis, monitoring, and treatment management. As health systems recover from the pandemic, these new learnings must be carefully scaled up and transitioned into a long-term, enterprise-wide approach. 

Cybage: Connecting Care with Innovation

Health systems need a proactive partner to protect sensitive health information and inspire trust among stakeholders. Cybage drives significant improvement in both Patient Experience (PX) and Employee Experience (EX) by offering solutions such as: 

• Turnkey ecosystems to streamline patient interactions and appointment scheduling
• Telehealth platforms to prioritize patient and staff safety
• Electronic prescription workflows to modernize healthcare plans
• Business Intelligence platforms for simplified reports delivery
• IoHT devices for enriching patient experience