Success Story

The client offers a legal management software that integrates case management, client intake, analytics, and document generation into a single platform. Their product helps firms automate repetitive tasks, enhance collaboration, and improves client services throughout the case lifecycle.

The client sought to accelerate intelligent document processing by:

• Delivering a GenAI-powered solution that provides accurate extractive summarization and entity extraction for prioritized document types.
• Establishing a scalable foundation that supports future enhancements such as sentiment analysis, anomaly detection, and continuous improvement of GenAI output quality through robust tracking and feedback mechanisms.
• Understanding user needs and delivering a quick prototype to build trust and demonstrate value early in the engagement.

• Cybage provided a robust engineering management solution that stored and versioned prompts in a database, enabling dynamic selection of the most appropriate prompt for each use case.
• The approach allowed rapid iteration, A/B testing of prompt strategies, and adaptation to changing requirements without code changes. This resulted in maximizing the effectiveness and efficiency of AI features.
• We ensured that all data remained within the AWS infrastructure, with privacy and security controls enforced in accordance with AWS security and compliance policies.
• We provided a robust infrastructure-as-code deployment solution using AWS CloudFormation orchestrated through the AWS Cloud Development Kit (CDK). This approach ensured a consistent, repeatable, and fully auditable deployment process across all environments.

The implementation of our AI-powered solution will have a significant positive impact on the client’s businesses, such as:

• A boost in user productivity through automated form filling, significantly reducing manual data entry, saving time, improving data accuracy.
• Improved client retention via sentiment analysis, contributing to increased revenue and long-term business value.
• Enhanced information accessibility through ‘Ask a Document’ functionality, improving decision-making, accelerating problem-solving, and increasing overall organizational agility.