The client offers a diverse portfolio of loan and credit products across retail and commercial banking segments and is a leading financial services provider in the US and Puerto Rico regions.
Their focus areas include unsecured loans, home equity line, credit building solutions, secured lending, and credit card origination.
The firm aims to deliver seamless, compliant, and customer-centric FinTech lending and finance software solutions.
The client strived to transform its lending operations by addressing inefficiencies, scalability challenges, and compliance demands across channels.
They wanted to eliminate fragmented processes in loan origination, underwriting, and funding to accelerate approvals and enhance customer experience.
Due to rising regulatory demands, the client needed integrated audit readiness, OFAC checks, related-party verifications, and comprehensive compliance assurance.
Manual, paper-intensive processes hindered operations, prompting the client to digitize loan processing, document signing, and data updates from external systems.
Seamless, real-time integrations with core banking, credit bureaus, fraud detection, and document management platforms were a critical requirement.
Finally, legacy systems faced challenges as customer demand increased, prompting the need for a modern, scalable platform that could facilitate expansion through branch, telemarketing, and self-service channels.
We built a Salesforce-driven platform to offer end-to-end loan management for various retail lending products, establishing a unified digital ecosystem for the client.
Our experts developed real-time API integration with core systems, including FIS, document management systems, and fraud detection engines, to expedite processing and decision-making.
To strengthen compliance, our team automated audit trails, incorporated encryption, and implemented dynamic document generation to fulfill regulatory requirements.
We integrated DocuSign to facilitate secure and seamless digital loan closures, minimizing manual effort and speeding up the turnaround time for credit card origination and other lending processes.
For efficient data management, our experts optimized ACH updates and daily data synchronization using Informatica and AWS, ensuring accuracy and reliability.
To maintain high-quality standards, we leveraged test automation, performed PEN testing, and deployed Veracode scans, adhering to best practices in FinTech lending and finance solutions for security assurance.
This modernization resulted in a scalable, compliant, and future-ready lending platform that enabled the client to process loans faster, enhance credit building solutions, improve customer experience, and support business growth.
We attained 60% faster loan approvals by digitizing processes, significantly reducing cycle time across all channels.
Our team enhanced customer experience by enabling multi-channel access via branches, telemarketing, and digital platforms, resulting in quicker, and more accurate decisions.
We improved operational efficiency by introducing workflow automation and real-time monitoring, minimizing manual errors and streamlining loan processing.
Our specialists designed a modular Salesforce system that enabled the swift launch of new loan offerings, providing the client with the flexibility to grow lending and finance software solutions across markets.
We strengthened compliance through the automation of regulatory checks, implementing audit readiness tools, and ensuring robust risk management practices, all contributing to the reliable delivery of innovative FinTech lending and finance solutions.
