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Building a Mature DevOps Ecosystem for a Multi-Tenant SaaS Platform on Azure

Software & Hi-Tech
Posted On: 22 December, 2025

About the Client

The client is a Managed IT Services provider offering cloud, business IT, carrier, print/copy, phone, document management, communication, and A/V capabilities. As a leading MSP and CSP, they leverage a broad partner ecosystem to deliver an integrated and diversified technology services portfolio.

Business Needs | Driving Unified, Efficient, and Accelerated Product Delivery

The client required a unified development ecosystem to streamline collaboration, enforce standards, and enable rapid, automated releases.

  • Establish a unified and transparent development model that enables distributed teams across geographies  to collaborate on a single, shared codebase.
  • Design optimized development and staging environments to support parallel workstreams and smooth  collaboration from day one.
  • Define and enforce consistent delivery processes, coding standards, and integration practices across all  teams to ensure long-term maintainability.
  • Build infrastructure automation as a core capability to enable faster release cycles and support a predictable  cadence of weekly production deployments.

Solutions | Establishing a Scalable, Secure, and Standardized Cloud Delivery Model

Cybage implemented a standardized, Azure-native DevOps ecosystem designed for scale, predictability, and strong developer experience from day one.

  • Defined a multi-repository strategy with shared governance and branching standards, enabling parallel development across distributed teams.
  • Standardized YAML-based CI/CD pipelines in Azure DevOps to enforce consistent build, test, and deployment practices across all repositories.
  • Embedded Azure Cost Analysis Monitor to provide ongoing visibility into monthly cloud usage and forecasted spend.
  • Automated environment provisioning and deployments to ensure repeatable, low-risk releases across development, staging, and production.
  • Implemented a Kubernetes-based deployment model using AKS, integrated with Azure Key Vault for centralized and secure configuration management.
  • Integrated code quality and security checks directly into CI pipelines, ensuring early validation and consistent quality standards.
    Established a unified deployment and monitoring approach, improving release confidence and sprint predictability.

Business Impact | Accelerated Delivery and Enhanced Operational Visibility

Cybage’s DevOps implementation enabled faster time-to-market while maintaining exceptional platform stability and a strong developer experience.

  • Reduced Time to Market (TTM) by enabling a predictable cadence of weekly production deployments through automated, end-to-end CI/CD pipelines.
  • Maintained near-zero production disruptions, with only a single rollback over 5.5 years of continuous delivery, reflecting a highly reliable release process.
  • Achieved low Time to Recover (TTR) through standardized deployments, automated rollback mechanisms, and consistent environment configurations.
  • Improved sprint velocity and delivery predictability by eliminating variability across pipelines and environments.
  • Enhanced developer experience with consistent, self-service build and deployment workflows across teams.
  • Increased cost and operational transparency using Azure Cost Analysis Monitor, supporting proactive governance and planning.

Technology Stack

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Building a Mature DevOps Ecosystem for a Multi-Tenant SaaS Platform on Azure
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