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Accomplished End-to-End Technology and User Experience Transformation for a Leading Procurement-to-Pay Solutions Provider

Software & Hi-Tech
Posted On: 21 March, 2024

About the Client

  • Leading technology company providing spending management and invoice automation solutions
  • Offers end-to-end procure-to-pay services, including ordering and invoicing, budget planning, and real-time spend tracking
  • Extends compliance audit features and invoice automation services with 400+ integrated vendors

Business Needs

Develop a modern platform that:

  • Is inclusive and cost-effective
  • Runs on multiple devices
  • Supports multi-tenancy
  • Provides individual user level access controls to each onboarded organization
  • Effectively integrates with internal applications to leverage real-time data as an input for on-demand reports
  • Offer a new edge user experience using modern technology principles for product transformation
  • Automate workflows to minimize manual user interventions and processes

Solutions

  • Modularized component-based approach to ensure scalability and maintainability
  • Harnessed the processing power of client (browser’s host) via a single page design to improve system performance
  • Established a comprehensive API and SSO login framework for better authentication and traceability
  • Created new schemas by leveraging Snowflake Data Warehouse to develop target data architecture
  • Implemented bearer token-based approach utilized by the server-side application to validate API calls along with role-based access controls
  • Ensured 360-degree integration by unifying platform with the customer care app and other modules, such as buyer’s portal, vendor management portal, contract portal, and order and invoicing
  • Created CI/CD pipelines from scratch on Azure along with Kubernetes orchestration
  • Customized a modernized reporting platform with responsive web designs
  • Ensured modern, automated UX with real-time, on-demand as well as curated reporting, notification management, and automated/scheduled job processes for file/data management
  • Deployed collaboration solutions, including executive dashboards, team dashboards, project wiki, alerts and change notifications, and analytics services
  • Executed source control and project monitoring via multiple code repositories on Azure GIT and followed consistent branching and merging strategies
  • Developed test automation from scratch along with features that support manual and exploratory testing via DevOps test suite

Business Impact

  • Reported ~50% decrease in approval time, action management, data availability, and reporting
  • Reduced ~90% manual process with the implementation of automated workflows
  • Derived high user satisfaction owing to application’s modern interface and automated processes
  • Increased conversions and customer onboarding via the newly created profitable product
  • Increased data security by introducing additional authentication layers during API calls
  • Gained 100% user preference for the secure and efficient SSO mechanism in daily use

Technology Stack

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Enhanced data security by adding authentication layers during API calls_Techstack.webp
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