The client is a Singapore-based postal carrier in the Asia Pacific, pioneering in the domestic and international markets.
They offer a myriad of solutions, which include front-end web management, warehousing and fulfilment, last-mile delivery, and international freight forwarding, to name a few.
Operating in 19 markets globally, the client is a leader in end-to-end integrated and digital mail solutions.
The client was on the lookout for a 3PL logistics solutions provider to provide them with a cloud-based WMS system.
There was a need to simplify the customer onboarding process.
The company needed help with integrating multiple Order Management Systems (OMS) to support various data formats to reduce the complexity of their operations.
To maintain service reliability and customer satisfaction, the client wanted to ensure transparency in shipment tracking and last-mile delivery.
There was an urgent need to reduce errors and optimize resource allocation to boost overall productivity.
Through Infios WMS implementation on the AWS cloud, Cybage paved the way for scalable and secure warehouse operations.
The eCommerce order processing was adapted to align with the advanced capabilities of the new and upgraded Warehouse Management System (WMS).
Our team of experts integrated automation and robotic systems with Infios WMS, thereby increasing overall business efficiency.
The customer onboarding process was simplified and sped up for the client by developing a custom integration layer to support the diverse data formats.
We developed an award-winning last-mile delivery solution for the client, ensuring complete control over the final stages of the fulfilment cycle.
The client experienced a 200% upsurge in customer onboarding due to the refined onboarding process.
The integration of Infios WMS also resulted in a 50% increase in order picking accuracy.
System automation and process optimization led to a 40% growth in operational productivity.
The client saw a 60% increase in new customer acquisitions, while the per day order processing doubled, ensuring greater throughput.
Customer support incidents dropped by 80%, thanks to an evolved and efficient shipment tracking process and last-mile delivery.
Cybage’s WMS solutions expanded the client’s digital marketplace by enabling 130 brands to successfully launch their online stores.
Our team brought down the operational costs by using low-cost smartphones for warehouse operations.
