The client is a prominent player in the transportation and logistics domain, delivering seamless supply chain solutions across multiple regions. The company provides reliable end-to-end freight and logistics services and is strongly focused on driving growth through streamlined operations.
A unified, data-driven delivery management ecosystem was needed to help streamline field operations and improve end-to-end transparency. This foundation was critical for helping the client overcome challenges such as:
- Limited visibility into last-mile operations led to SLA misses and service inconsistencies.
- Executives lacked real-time performance insights for informed decision-making.
- Shipment tracking was scattered, reducing transparency for customers and teams.
- A simplified, intuitive mobile app to streamline daily tasks and gain clarity on assigned jobs.
- Manual carrier transactions and rate management inflated costs and reduced accuracy.
Cybage implemented a robust digital framework that simplified field operations, enhanced tracking accuracy, and boosted overall efficiency.
- Developed an on-premise, responsive web and mobile application enabling users to manage first and last mile delivery jobs through a unified interface.
- Implemented a simplified, intuitive driver app with secure login, job details, and map integration (Google/Baidu) for accurate pickup and drop navigation.
- Integrated client systems for real-time shipment tracking and end-to-end transparency across all freight movements.
- Enabled executive dashboards, KPI-driven reporting, and transport order visibility using a data-driven performance monitoring framework.
- Integrated with carrier systems and built a customized rate management module to optimize rates and import
negotiated tariffs seamlessly.
Cybage delivered measurable operational improvements that significantly strengthened the client’s end-to-end first-mile and last-mile optimization.
- 40% improvement in transporter maintenance and operational efficiency through streamlined job assignment and automated workflows.
- 100% visibility into shipment movements, enabling faster issue resolution and improved delivery reliability.
- 5% increase in margin efficiency through automated rate optimization and smarter carrier selection.
- Significant reduction in manual errors and processing time due to simplified mobile workflows for drivers and field teams.
- Faster decision-making enabled by real-time executive dashboards and KPI-based performance insights.
