Established in 1995, the client is a well-known eCommerce platform for auto care in the US market.
The company provides high-quality, easily accessible, and affordable car parts to their customers.
The client has a team of over 1800 members and operates 5 distribution centers across the US with a total warehouse square footage of 1.2 million.
The client wanted to modernize the existing legacy WMS with an advanced and efficient one.
Two of the key priorities were reducing operational costs and increasing efficiency.
Integration of a customized Order Management System was necessary to ensure priority order fulfilment and easy handling of product returns.
To fulfil the client’s requirement of an advanced warehouse management system, Cybage helped with the implementation of an end-to-end Infios WMS solution.
The order processing platforms were made more consistent with the standardization of omnichannel commerce systems.
Our team facilitated the integration of the WMS with the Microsoft BI tool to enhance the reporting and analytical capabilities of the client.
To enable smooth prioritization of orders, Cybage incorporated a customized order management system.
We also provided continuous technical support, sustenance services, and value-added services (VAS) to ensure operational stability of the client.
Cybage helped transform the technology for the client’s eCommerce operations, thereby helping them stay up-to-date with the modern requirements.
With Cybage’s help and a comprehensive WMS integration, the client saw a 50% increase in order picking accuracy, thereby improving order fulfilment reliability.
The technological development in their eCommerce business allowed the client onboard 130 brands and facilitated the launch of their online stores.
Our solutions brought about an 80% reduction in customer support incidents for the client.
Thanks to an improved and efficient system, the operational costs reduced and the volume of orders processed per day doubled.
