- A leading third-party logistics service provider in the USA specializing in non-asset-based services
- Delivers efficient and cost-effective nationwide logistics management solutions with a special focus on customers' critical timelines and budget requirements
- Specializes in distribution, transportation, warehousing, installation, and project management
Success Story
Services:
- Platform & Integrations
- Customer Relationship Management (CRM)
Cybage Helped a Leading US-based 3PL Vendor Develop an End-to-End Solution Based on the MS Dynamics XRM Framework to Bridge the Gap Between Business and Application
Supply Chain and Logistics
Posted On:
22 March, 2024
About the Client
Business Needs
- Develop a comprehensible User Interface (UI) to bridge the gap between business and application
- Streamline navigation to avoid switching between multiple screens and applications to perform a simple task
- Enhance productivity by removing redundant entries, considerable manual work, paperwork, and user dependency
- Set standards for reports and ensure visibility into project status and historical data
- Enable integration with accounting system and inventory system
- Install a validation mechanism along with email alerts/warnings to address user errors
- Upgrade technologies to address performance issues and enable cost control, scheduling, and data reconciliation using workflows
Solutions
- Implemented Bing map support for location tracking
- Developed modules for sales cycle, quotations, estimations, budgeting, invoicing, and accounts receivable processing
- Built modules for project setup, planning, execution, tracking, controlling, and closing
- Implemented a planning grid feature for online shipment tracking and inventory status
- Enabled barcode scanning and mobile technology support for customers to log in and browse details
- Provided portal access to vendors/agents and enhanced the customer portal
- Customized the vendor rating module as per performance requirements
- Introduced standard reports for management along with BI and data analytics reporting
- Deployed modules for procurement cycle, request for quotation, contracts/agreements, rate cards, work orders, and vendor payments processing
Business Impact
- Enhanced productivity with intuitive UI
- Enriched user experience by making the application simple, user-friendly, and workflow-driven
- Increased visibility into business performance with executive dashboards for critical KPAs
- Heightened transparency by enabling tracking of project status and cost based on real-time
- Boosted company efficiency by implementing staff time tracking and task management modules
- Improved application efficiency with successful integration of accounting system and third-party software
- Strengthened the application security by enhancing security features and access control systems
Technology Stack
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