Success Story

The client is an advanced digital supply chain solutions leader that drives productivity and operational efficiency for global shippers and logistics service providers with intelligent automation.

Due to lagging communications, lack of transparency, and unstructured data, shippers, carriers, and LSPs had fallen out of sync, presenting a significant challenge to operational efficiency.

Emails and spreadsheets no longer served as adequate modern logistics system of record.

Ocean container booking and allocation had become cumbersome and inefficient due to the use of mixed enterprise systems and ad-hoc tools.

Streamlining overall operations and improving efficiency was necessary.

Integrated structured and unstructured data, and orchestrated multiple parties, systems, and carriers on one platform to break down silos and enable seamless collaboration.

Digitalized global ocean cargo processes to streamline operations across regions.

Automated workflows by implementing freight booking automation and intelligent document/email parsing to handle bookings, exceptions, escalations, and validations error-free, without human intervention.

Improved workforce productivity, accelerated customer outcomes, and gained a 360° real-time view across origins, accounts, systems, and carrier activities to make informed decisions.

Our solutions resulted in:

• 60% faster booking and shipping process through freight booking automation.
• 20% reduction in operational costs and attracted new business, enabling process efficiency.
• Real-time insights into carrier performance for data-driven decision-making.