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Enabled Financialization with Seamless Payment Integrations for a Global Hospitality Technology Solutions Provider

Travel & Hospitality
Posted On: 22 March, 2024

About the Client

The client is a leading provider of hospitality IT solutions, offering a comprehensive cloud-based platform designed specifically for the global hospitality market.

The company’s robust hospitality technology solutions encompass property management, reservations, operations, and end-to-end guest experiences.

With a strong emphasis on innovation, the client aims to help hoteliers deliver personalized, fulfilling experiences to guests at every touchpoint.

Business Needs

The client sought to strengthen its hospitality IT solutions by integrating diverse payment technology services across its platform.

Key objectives included:

  • Integrating e-wallets, credit cards, POS systems, and other payment technology solutions across properties
  • Providing support for region-specific payment preferences
  • Offering guests a wide array of payment methods to improve convenience and satisfaction
  • Enhancing secure payment services and ensuring PCI compliance to mitigate security risks and build guest trust

Solutions

We implemented a flexible payment architecture by supporting gateway integrations through both APIs and redirection mechanisms.

Multiple payment technology solutions were integrated, including Braintree, Ogone, and Cybersource, enabling seamless transaction processing.

To support regional payment needs, we worked closely with local providers to accommodate country-specific gateways and preferences.

To strengthen secure payment services, we ensured that the platform adhered to PCI-DSS compliance standards, safeguarding sensitive customer information.

We also streamlined reconciliation processes and enabled multi-currency support to facilitate global transactions.

Business Impact

Our deep understanding of hospitality technology solutions and domain-specific expertise in payment technology services helped the client achieve:

  • A unified, secure, and scalable payment environment across all properties
  • Enhanced guest experience through flexible, multi-option payment methods
  • Reduced operational friction for hoteliers with streamlined transaction processing
  • Strengthened trust and compliance through robust secure payment services
  • Increased adaptability to global market demands via regionally tailored payment options
     

Technology Stack

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