Our client is a leading provider of white-label travel technology solutions that provide its guests with a comprehensive suite of travel-based loyalty and reward solutions by utilizing advanced technology platforms.
Serving both B2B and B2C clients alike, the client offers a holistic range of services to meet its diverse client needs.
Manual, time-intensive processes in both internal and guest-facing operations created serious challenges for the client.
The client had to manage vast amounts of data across multiple data sources and extensive documentation.
This resulted in recurring human errors, causing guest dissatisfaction and revenue loss that needed to be addressed.
It was essential to standardize this data across data sources to ensure consistent results across critical processes such as cancellation and refunds.
The client chose Cybage to overcome the challenges faced.
We implemented RPA bots for automation of data extraction, validation, and processing and eliminated manual intervention.
With these bots, we automated voucher issuance, streamlined policy-driven refund evaluations and triggered timely email notifications.
Our solutions reduced the member onboarding time from 2 weeks to just 10-12 hours.
With automated refunds and reduced manual efforts by 95%, while intelligent bots boosted turnaround time and lowered costs.
Our efforts simplified the e-gift voucher processing and ensured rapid refund disbursals to strengthen customer trust and improve their experience.
The processing of policy-driven refunds and payment processing eliminated revenue leakages.
Additionally, the client achieved 100% accuracy and consistency in processing emails & driving operational excellence.
