No one likes to be put on hold, and almost 60% of customers will hang up if they are asked to be on hold for a minute. They want quick solutions—making it crucial for service agents to get it right the first time. By automating processes across departments and identifying potential issues, businesses can delight customers with proactive support.
With ServiceNow customer experience management, we empower companies to eliminate unproductive, repetitive tasks and keep the customer churn low. Intelligent automation, custom workflows and omni-channel engagement help optimize and manage work orders for a consistent and personalized customer service.