The absence of a consistent and reliable medium to find answers can be quite frustrating for employees. Add to this the multiple policies and processes they must follow while interacting with siloed departments, and you know employee experience has taken a hit. Whether it is a simple information request or multi-departmental process such as onboarding, making it easy for employees to access information can have a lasting impression.
Organizations are adopting a human-centered approach to retain, reward, and engage talent. With ServiceNow HR process automation, we help organizations replace manual and tedious HR processes with automated workflows for a shorter resolution time and consumer-style service experience. By identifying and re-imagining moments in the employee journey that significantly impact their productivity and engagement, we ensure every service-oriented interaction offers proactive, high-touch support.