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Make IT your hero and create great experiences for people and organizations alike. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with robust implementation and support services. Our team of ServiceNow-certified experts simplify and automate industry-specific processes as per the goals you envision. 

Using IT Service Management (ITSM) solutions, our experts streamline and automate IT processes to enhance operational efficiency and service delivery for you. 

Using IT Operations Management (ITOM) services, we help you gain visibility and control over your IT infrastructure, optimize resource utilization, and proactively identify and resolve IT issues.

Using Customer Service Management (CSM) capabilities, we empower you to deliver exceptional customer service experiences by providing a unified platform for handling customer inquiries, resolving issues, and managing service requests. 

Our services in IT Modernization, Customer Experience Management, HR Process Automation, App Store Presence, Digital Business Management, and IT Operations Management (ITOM)enable the use of ServiceNow capabilities. In the ITOM, we help you to expand operational agility, monitor IT infrastructure health, prevent service outages, and maximize service quality.

IT Modernization

Deliver smooth IT service experiences with our specialized IT modernization services. By implementing robust service management platforms and following ITIL best practices, we streamline IT processes, enhance IT productivity, and optimize customer experience. We thus provide the best-in-class IT modernization consulting services addressing complex IT needs and ensuring accurate IT interactions for improved end-user satisfaction.

Customer Experience Management

ServiceNow's customer experience management solutions enhance customer experience, offer intelligent automation, custom workflows, and omnichannel engagement to eliminate unproductive tasks, reduce customer churn, and provide consistent and personalized support. Our customer experience management consulting services enable proactive support so businesses can ensure quick solutions and minimize customer dissatisfaction, addressing the challenge of customer retention.

HR Process Automation

Using ServiceNow HR process automation solutions, we help you streamline HR processes, providing employees with a consumer-style service experience. Automating workflows can significantly reduce resolution time and enhance employee productivity and engagement. Using ServiceNow's approach, you can focus on identifying and re-imagining critical moments in the employee journey, ensuring proactive and high-touch support for every service-oriented interaction.

IT Operations Management

With ServiceNow IT Operations Management, we help you proactively manage complex infrastructure, focusing on value-added activities to ensure superior business service quality. By leveraging ServiceNow IT operations solutions, IT teams can swiftly respond to anomalies, manage unplanned events, and effectively handle infrastructure configuration, optimizing IT service delivery and enhancing business uptime.

Digital Business Management

Digital business management involves optimizing business services and IT project portfolios to drive business transformation and ensure positive outcomes. With ServiceNow IT business management, Cybage enables continuous improvement in project portfolios, rationalizes investments, and enhances resource visibility to support business priorities and facilitate agile service delivery, addressing project performance and resource allocation concerns.

App Store Presence

We use three apps published on the ServiceNow app store: Slack, Teams, and Org Hierarchy. Enterprises using Slack can benefit from a plugin that introduces an additional communication channel, offering advanced features such as defining data to be sent, sending notifications to multiple channels, and incorporating notifications into workflows. Microsoft Teams provides instant messaging capabilities for streamlined enterprise communication and workflow management. The Org Hierarchy app displays resource hierarchies within an organization, allowing users to view hierarchies in the hierarchical list view and tree view formats.