Success Story

• The client is a leading cloud-based EMR and Practice Management platform built for outpatient therapy, operating across multiple clinic locations throughout the US.
• Its end-to-end platform unifies clinical workflows, billing, compliance, and telehealth, enabling providers to manage operations through a single, connected healthcare IT solution.

The client sought to modernize clinical documentation across its partner network through AI-assisted SOAP note creation. Following were the key requirements:

• To reduce administrative burden by automating the documentation of provider-patient conversations through ambient listening.
• To cut evaluation and documentation time by 30–40%, allowing clinicians to attend more patients without compromising care quality.​
• To streamline functions through cloud-based automation with fewer clicks and real-time digitization to drive faster and wider adoption.

Cybage developed an AI scribe-powered clinical documentation engine designed to streamline workflows automation across clinic networks that:​

• Captures provider-patient conversations and converts speech into structured, real-time medical transcripts, leveraging NLP and OpenAI to extract clinical entities.
• Seamlessly integrates with the client’s EMR platform through cloud-based services to enable end-to-end documentation workflows and real-time progress tracking.
• Introduces anatomy-based visualizations to highlight affected body regions for greater clinical precision.

• 30% reduction in provider documentation effort, allowing clinicians to focus more on patient care.​
• 27 clinic locations successfully deployed and live across cloud-based production environments.
• Increased operational efficiency and minimized manual documentation through real-time transcription and AI-generated SOAP notes.
• Enhanced patient engagement through more focused, less screen-interrupted consultations.​