- Provides award-winning cloud, hybrid, and on-premises solutions to migrate, manage, and secure content within enterprise collaboration platforms.
- Helps accelerate and streamline content migration, management and security for Microsoft SharePoint, OneDrive for Business, Office365, Exchange, and other cloud collaboration services.
- Its solutions simplify the IT operations at more than 20,000 organizations worldwide.
Success Story
About the Client
Business Needs
- Provide a uniform view of product, sales, and customer behavior for operational efficiencies, better customer experience and product forecasting.
- Increase visibility on sales KPIs such as revenue, renewals, license conversion, and customer responsiveness.
- Implement smart data aggregation and in turn improve operational efficiencies and CSAT (Customer Satisfaction Score).
- Provide role-based access to track and control data.
- Offer custom reports and data querying capability.
Solutions
- Designed an end-to-end Azure data lake implementation strategy right from data ingestion, aggregation and structuring of business/enterprise data.
- Developed an API-based custom connector to telemetry data to Azure Data Factory.
- Implemented a steady data pipeline to make sure right data is available for reporting.
- Developed Power BI-based reporting and dashboard solution that provided holistic reporting based on single source of truth.
- Produced key reports that provide prescriptive insights for Sales team for building long-term customer relationships and Product team to make investments in the right features.
- Ensured Daily data load: Between 138 GB < X < 200 GB and established full security along with restricted access.
Business Impact
- Ensured intuitive and prescriptive analytics for different personas.
- Achieved business-focused insights that ended up creating targeted marketing campaigns.
- Analyzed and predicted customer behavior and product anomalies.
- Identified bread winner features that helped product managers to better plan their roadmaps.
- Maximized likelihood of sales with proactive customer support and understanding of priorities and transaction history.
Technology Stack
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