Success Story

Is a US-based company that provides software solutions for the fast-paced world of enterprise IT offers an award-winning self-help portal, hundreds of engineers, and the dedication of a single point of contact managing issues through resolution. Its solutions simplify the IT operations at more than 100,000 organizations worldwide

• Manage multiple data platforms
• Solve complex relationships
• Enhance data visualization
• Improve predictive sales visibility

• Stored product usage data in Azure Telemetry BLOB storage
• Migrated data from Salesforce and License DB to Azure Data Lake Staging via Azure Data Factory
• Integrated a staging layer to store data from Telemetry BLOB, Salesforce CRM, and License DB
• Moved all the processed data related to reporting KPIs into analytics layer
• Created visualizations in Power BI after pulling data from analytics layer
• Published Power BI visualizations as dashboard to cloud where authorized users can access through O365 Accounts

• Accumulated data from multiple sources (CRM, Licensing and Product Usage) within Azure data lake
• Advanced visibility on sales KPIs such as revenue, renewals, license conversion and customer responsiveness, etc.
• Achieved near real-time cross application analysis through interactive visualizations
• Increased enterprise efficiency to identify “bread-winner” product features for a focused revenue growth