- World’s largest distributor of IT products and services
- Among the top-ranking Fortune 500 companies
- Offers complete product lines in software, networking and communications, mass storage, and peripherals and computer systems
- Has 125,000+ customers in 100+ countries with 1,000+ leading vendors has distributed 75,000+ products and offers extensive pre-sales and post-sales training, service, and support
Success Story
About the Client
Business Needs
- Enhance product lines and improve product experience
- Expedite resolution time pertaining to product features and functionalities
- Relay information to stakeholders instantly about newly added product functionalities
Solutions
- Collaborated and strategized with the business and engineering teams for product issues and enhancements
- Supported in business plan development
- Tracked and resolved product issues through the ticketing system and preventive actions
- Scheduled training sessions, attended meetings, and suggested recommendations for product betterment
- Prepped for new product releases and events
Business Impact
- Improved product quality, product experience, and customer experience
- Accelerated issue resolution and quickened bug fixes
- Updated and informed stakeholders on newly added product functionalities
Technology Stack
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