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- A leading managed services provider, offering varied services of managing IT security for small and medium businesses.
Success Story
About the Client
Business Needs
- The client’s main challenge was the long time spent on operations such as searches, troubleshooting, assessments, and upgrades. These tasks are often cumbersome and require navigating multiple products and complex workflows. Their need was to enable quicker decision-making, ensure compliance, and provide a faster troubleshooting experience.
Solutions
- Identified a strategic opportunity to Identified a strategic opportunity to conceptualize an integrated solution addressing customer support and technical troubleshooting challenges
- Developed a Generative AI-powered Assistant that offers real-time updates to natural language queries, comprehensive monitoring, and enhancing reliability
- Created a bespoke Gen AI assistant Created a bespoke Gen AI assistant that uses function calling to perform contextual actions and extract insights from structured data
- Enabled natural language-based queries to enhance the device experience and security operations
- Crafted an intuitive user experience (UX) for end-users to seamlessly engage with the Gen AI Assistant
Business Impact
- Quick and summarized responses from the chatbot streamline user inquiries, saving time and increasing efficiency
- Received accurate responses to natural language queries and streamlined daily activities with a "human in the loop" mechanism
- Enabled efficient troubleshooting by quickly identifying and resolving issues, reducing downtime, and minimizing disruptions
- Ensured adherence to all necessary compliance and security measures
- Achieved improving decision-making as information across multiple assets is available in a consolidated format
Technology Stack
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