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Success Story

Services:
  • Technology Solutions

Tech Transformation of a Leading HCM PLATFORM that Supports Over 300 Payroll Firms Across USA

Software & Hi-Tech
Posted On: 21 March, 2024

About the Client

  • A market leader in licensing cloud-based payroll benefits and HR technology.
  • Products and services include payroll & tax, time & attendance, benefits enrollment, ACA, human resources, mobile apps, reports & analytics, employee onboarding, applicant tracking, and other business management tools.

Business Needs

  • Transform the outdated technology and UI for improved customer experience
  • Reduce the high processing costs incurred due to third-party sourcing
  • Improve low app performance that leads to customer dissatisfaction
  • Simplify critical workflows that lead to low accessibility

Solutions

  • Accomplished tech transformation of the existing mobile application from legacy stack to React Native
  • Delivered brand new UI with old features intact while providing greater UI optimization and improved customer experience
  • Developed key solution for tax filing with the IRS, completely removing dependency on third-party companies
  • Did a complete overhaul of employee application by developing an engaging and highly accessible UI
  • Designed and developed the architecture, technical and functional solution, and use cases
  • Architected, developed, and integrated functional and non-functional tests in CI pipeline for Continuous Testing
  • Implemented mature product management practices and ALM practices implementation

Business Impact

  • 125000+ users are now filling 1095C directly from the platform
  • 100% cost savings in tax filing processes due to no dependency on third-party companies
  • Always available and highly configurable
  • Transformed HCM platform now supports 300+ clients across the USA
  • High on performance, scalability, stability, and recoverability
  • Increased conversions as SBOs are using new CX for selling

Technology Stack

Cybage Transformed HCM Platform for a Payroll and Tax Player_Tech stack.webp
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