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Success Story

Services:
  • Technology Solutions

Doubled Customer Onboarding Rate With Integrated WMS Technology Ecosystem for a Leading Postal Service Provider

Supply Chain and Logistics
Posted On: 29 April, 2025

About the Client:

  • Once a leading provider of national postal service and delivery solutions in Singapore, has now transformed into a digital and global logistics company serving consumers and businesses alike
  • Offers its expert services across domains such as postal and mail services, logistics, eCommerce solutions, and retail & digital services
  • Provides service in 19 markets with a strong presence in Asia-Pacific, including Australia, New Zealand, China, and the USA

Business Needs | Build a tech ecosystem and drive automation

  • The client engaged with Cybage to develop a technology ecosystem for e-commerce and logistics services
  • Another vital ask was to seamlessly integrate and support multiple data formats for the benefit of customer 
  • Further, the client expected Cybage’s team to utilize its expertise to integrate its legacy systems with automation and ensure continuous improvement of it

Solutions | Integrated warehouse operations through WMS

  • Cybage’s expert team integrated a warehouse control system with InfiosWMS, resulting in a significant turnaround in operational efficiency, especially for activities such as picking and putaway 
  • The integration of e-com orders with different data formats to WMS resulted in accelerated order status updates 
  • Followed Served customers better by providing them a hawk-eye status and streamlined order management till last-mile delivery 

Business Impact | Generated impressive figures for clients

Cybage’s initiatives delivered impactful results across multiple areas for
the client, including: 

  • Empowered 130 brands to set up online stores
  • Increased order-picking accuracy by 50%
  • Achieved a remarkable surge in customer onboarding by 200%   
  • Customer support incidents were reduced by 80%
  • Surge in operational productivity by 40%
  • Accomplished go-live for the new web store in just 4 weeks
  • Drove a 100% year-on-year increase in order volumes
  • Made shipment tracking effortless and 100% transparent

Technology Stack:

Doubled-customer-onboarding-rate-with-integrated-WMS-technology-ecosystem-for-a-leading-postal-service-provider-tech-stack
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