Success Story

The client is a leading European travel technology innovator, supporting airlines, hotels, travel agencies, and hospitality partners worldwide. Their cloud-driven platforms enable scalable hospitality technology solutions across global travel markets and power mission-critical operations for some of the world’s largest travel brands.

As the client’s global travel and hospitality operations expanded, maintaining stability across cloud-based systems became increasingly challenging. Rising transaction volumes and growing dependence on real-time digital operations created the need for stronger support models and improved system performance.
 

Key challenges included:

• Limited visibility into mission-critical systems, required continuous monitoring and quicker incident detection to strengthen reliability.
• Frequent downtime impacted customer experience and demanded faster response time for critical, high-priority, and standard issues.
• Cloud-based platforms needed better performance to stay efficient during peak demand.
• Global operations required strong IT support services and governance to ensure scalability and quality.

Cybage implemented an integrated support framework that optimized performance and strengthened the client’s digital ecosystem.

Our solution combined:

End-to-end IT support services with 24×7 monitoring, incident management, and multi-level support to enhance reliability and minimize downtime.

Hospitality technology consulting services to stabilize platforms, streamline workflows, and enhance performance.

Cloud solutions to manage workloads efficiently and ensure scalability during peak transactions.  

Dedicated DevOps consulting services to accelerate deployments, strengthen pipelines, and improve response time.

• 11% rise in profitability driven by reduced downtime and improved system reliability, leading to increased customer satisfaction.
• 95%+ acknowledgment of critical and high-priority issues within five minutes, improving response time.
• 30,000+ issues resolved annually with 95%+ precision and 100% same-day turnaround time, —ensuring superior system and operational performance.
• 3,000+ servers supported globally through optimized cloud infrastructure and proactive monitoring.