Success Story

Services:

Assisted a Leading Cloud-tech Services Provider in the Aviation Industry to Implement an Advanced Order Management System With Airline Technology Solutions

Airlines

Posted On: 20 March, 2024

Provides cloud-tech solutions for the airline industry
Specializes in development in IATA New Distribution Capabilities and ONE Order resolution standards
Aims to revolutionize the airline industry from the current ticket-based system to a technologically sophisticated customer-centric system

Accommodate the needs of airlines pertaining to NDC APIs-based Order Management System with advanced airline booking solutions
Ensure seamless fulfillment process for internal and external applications
Facilitate airlines to choose the most optimum payment method as per the contracts with their respective distribution partners

Orchestrated the order management flow by integrating microservices such as ID Server, PIM, Aggregator, Payment, and EDIFACT
Used NDC-enabled APIs to implement order retrieve, order cancel, and order update workflows, supporting NDC airline distribution
Provisioned various payment methods such as BSP, NDC Link, and credit management
Enabled EDIFACT connectivity to communicate with the airline system to manage booking and ticketing
Made the APIs for order fulfillment available for internal and external applications

Onboarded 2 airlines on the NDC-enabled Order Management System
Enabled the system to be 100% capable of upgrading to the new NDC versions
Increased the number of distribution partners by 5% by introducing more flexibility in payment methods
Ensured a 95% efficient order fulfillment process for internal and external applications