Success Story

Services:

Cybage Helped a New-Age Hospitality Technology Provider Increase the Hotel Efficiency Rate by 33%

Travel & Hospitality

Posted On: 22 March, 2024

Leading hospitality tech provider that offers solutions for reservations, sales and catering, property management and operations
Has over 683k hotel staff members around the world
Operates in 175 countries with local experts in 39 countries

Effective tracking methodologies for inhouse maintenance, repair and guest requests.
More visibility on customer requests and complaints for seamless customer experience and delivery
An automated system to track service requests and check preventive maintenance measures

Created workflow to log, track and assign all maintenance and repair related work orders
Automated assignment of work orders to housekeeping and operational agents
Developed an Android/iOS compatible application to help keep track of real time housekeeping assignments and feedback from operations staff.
Integrated PMS (Project Management Software) to create prioritization as per hotel inhouse/ arrival guest lists
Automated work order creations for preventive maintenance as per defined schedule

Service optimization solutions such as PMS and automated work order creations to prevent $90M worth of potential guest service incidents
33% increase in maintenance team efficiency with real-time assessment and feedback
20% decrease in guest room complaints
50% reduction in wait time for room check-in
$148M profit achieved by automating housekeeping assignments which increased housekeeping efficiency rate