Success Story

Services:

Enabled a Global Salon and Spa Software Provider to Maximize Profits by Enhancing the Legacy Point of Sale (POS) App and Developing an Online Appointment System

Travel & Hospitality

Posted On: 22 March, 2024

A global salon and spa software provider.
Offers software solutions in 9 languages to more than 14,000 salons and spas in 48 countries worldwide.
Follows development philosophy based on the continued creation of intuitive, easy-to-use, powerful stable software programs adapting to the needs of the market.
Offers tools for customer relationship management, appointment scheduling, employee management, inventory management, marketing amongst others.

Cater the functional and technical needs of the legacy POS app, online appointment system
Product engineer a new web application to migrate from the current legacy POS app
Have a consolidated view of appointments made via the POS app and the online appointment system
Raise the bar for client satisfaction and enhance customer loyalty
Ensure applications adhere to regional compliances applicable to the spa industry
Reduce the regression testing time and ease the go-live process, considering the widespread use of the app

Provided facility for appointment booking and scheduling via the POS app and the online appointment booking system
Integrated features like Employee Management and Payment Processing within the POS app
Implemented Client Feedback Management and Loyalty Gift-Card programs in the POS app
Configured cloud service for synchronization of the POS app and the online appointment system
Implemented GDPR compliance across all applications

Synchronization of POS app and web application helped onboarding 200+ new customers
Go-to-market time dropped by 25%
15% growth with efficient scheduling and roster management